Summary
Overview
Work History
Education
Skills
Timeline
Generic

Marianna Jessee

HOUSTON,TX

Summary

Proven track record in enhancing customer relations and boosting sales, as demonstrated at S4 Communications. Skilled in objection handling and persuasion techniques, adept at leading teams to exceed targets through meticulous performance tracking and effective lead management. Achieved significant improvements in operational efficiency and customer satisfaction, leveraging both hard and soft skills to drive results. Motivated Telemarketer highly successful at handling inbound and outbound sales calls using scripted communications. Learns systems and program details to resolve issues and offer best-in-class service.

Overview

20
20
years of professional experience

Work History

Telesales Agent

S4 Communications
07.2021 - Current
  • Recorded contact information of customers and potential customers in internal database.
  • Completed daily cold calling and outreach to build sales pipeline.
  • Answered calls, took messages, and transferred calls to correct individuals.
  • Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
  • Built relationships with customers using strong persuasion and active listening skills.
  • Answered questions about company offerings with knowledgeable responses about products and services.

Grocery Department Manager

HEB Grocery Store
12.2014 - 06.2021
  • Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
  • Strengthened profits by reducing waste, controlling shrinkage, and increasing team efficiency with optimized workflows.
  • I was in charge of a sales driven department, called Showtime. We prepared food sampling demos.
  • Reviewed inventory levels and placed orders for products and merchandise for restocking purposes.
  • Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.

Customer Service Cashier

Mc Donald's Fast Food
01.2013 - 10.2014
  • Answered product questions using knowledge of sales and store promotions.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Utilized POS system to handle customer cash and credit card transactions.
  • Counted money in drawers at beginning and end of each shift.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Met customer service goals and exceeded customer expectations.

Photo Manager

CVS Pharmacy
01.2005 - 07.2011
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.

Education

No Degree - Medical Transcription

Stratford Career Institute
St Albans, VT
12.2024

GED -

Sharpstown High School
Houston, TX
07.1998

Skills

  • Objection handling
  • Performance Tracking
  • Persuasion techniques
  • Script Memorization
  • Cold-calling
  • Customer Service
  • Lead Management
  • Attention to Detail
  • Scripted calls
  • Script Reading

Timeline

Telesales Agent

S4 Communications
07.2021 - Current

Grocery Department Manager

HEB Grocery Store
12.2014 - 06.2021

Customer Service Cashier

Mc Donald's Fast Food
01.2013 - 10.2014

Photo Manager

CVS Pharmacy
01.2005 - 07.2011

No Degree - Medical Transcription

Stratford Career Institute

GED -

Sharpstown High School

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Marianna Jessee