Marianna Khiger
Granada Hills,CA
Summary
Multi-skilled, fast learning professional with 20 years of customer service and client relations experience. Driven & versatile individual that can step into and master any role. Highly skilled at multitasking and prioritizing tasks to complete projects on time and determine appropriate courses of action. Strong communicator centered conflict resolution. Committed to providing exceptional contribution and being amongst the company's best assets.
Overview
20
20
years of professional experience
Work History
Legal Assistant
Goldberg & Gille
10.2019 - Current
- Handled all aspects of cases involving personal injury & medical malpractice, client advocacy, created and upkept client files, retrieve medical & billing records, draft demand letters, create medical breakdowns for individual clients, correspondence with insurance companies, calendar upkeep, billing negotiation, fund distribution, demand drafting & production, settlement breakdown.
Finance Administrator
Porsche Woodland Hills
07.2018 - 08.2019
- Produced and supervised the documents signing for purchases/leases/sales, create and revise daily finance and sales reports, reconciliation of unfunded deals, transferring of funds and daily contact with the Bank officers, present insurance items available, execute insurance item sales, review and finalize deals, prepare documents for bank funding, conflict resolution, relay and fulfillment of DMV documents
Sales Assistant
The Auto Gallery
07.2017 - 07.2018
- Assist the sales department in processing of purchases, communicate, arrange, and provide payment to transport vendors, access and track inventory, process dealer trades; calculate amounts owed and amounts paid, stock in and remove vehicles from inventory when appropriate, provide daily inventory reports for the general manager and all other sales managers, handle follow ups with previous customers to assure complete satisfaction of car buying experience, preparation of necessary DMV paperwork
Personal Assistant
Top Gem Minerals Inc.
10.2015 - 07.2017
- Assist the CEO in all daily business affairs, mineral prep and sorting, online advertising and promotion, accommodate the consumer with origin and composition information, discuss and contribute to the agenda, research new show locations and make arrangements for participation
Server
The Secret Restaurant
09.2016 - 05.2017
- Inform clientele of the menu items and specials, collect orders, enter into the POS system, serve food, beverages, and hookah, receive and process payments, function easily and accurately in a fast paced setting, produce alcoholic beverages, resolve conflict and assure customer satisfaction
Dispatcher
Magic Appliance & Crystal Air
04.2014 - 11.2016
- Dispatch service repair orders, reconcile customer complains, report claims to insurance, evaluate appropriate repair plans, review and update insurance policies, payment delegation and processing
Maintenance Assistant
Estrada's Home Repair, Residential & Commercial
01.2011 - 03.2014
- Aid in various repairs; set up/clean-up; bring attention to details
Recreational Assistant
North Hollywood Recreation Center (City of LA)
06.2005 - 10.2009
- Worked in the office, answering phone calls, providing assistance with presented questions; aiding to various schedules; receiving and recording payments, as well processing intakes on participants' enrollment information; filing, and organizing, general sanitary office maintenance
- Also worked as a Seasonal Camp Counselor, After-School Club Counselor, and Special Events Assistant
Receptionist
The Massage Company
09.2007 - 06.2009
- Managed all phone calls; scheduled appointments, accepted payments, assisted with gift cards, tallied up the register, assisting customers with proper & appropriate customer service; general office maintenance
Sales Associate/Cashier
Burlington Stores, Inc.
03.2006 - 04.2007
- Cashier: Carry out with all transactions such as processing the items, accepting payments, returns, exchanges
- Sales Associate (Youth Department): Organized & arranged the new shipments; maintained order & sorted the clothing articles appropriately; customer service- assisted customers with their inquiries and search, provided price checks
Office Manager
Dreams Diagnostics
08.2005 - 04.2006
- Create client charts; file & categorize the records; computer input all data, general office maintenance
Office Assistant
Van Nuys Alternative Education and Work Center
06.2004 - 08.2004
- Assist the director with various office organization and maintenance tasks: answer and direct calls, file and organize students' files, maintain clean and organized office space
Education
Associate Degree in Sociology - Sociology
College of The Canyons
College Of The Canyons05.2012
Associate's Degree - Communications
College of The Canyons
Valencia, CA01.2012
Transfer requirements - Journalism
Los Angeles Valley College
01.2009
High School - Educational Leadership and Administration, General
Ulysses S. Grant High School
01.2007
Skills
- Skilled multi-tasker
- Fast Learner
- Scheduling/Planning
- Calendar Management
- Client Communication & relations
- Task Prioritization
- Office Management
- Exceptional telephone etiquette
- Client service and support
- Organizational Efficiency
- Case Management
- Relationship Building
- Legal Compliance
- Travel Coordination
- Attention to Detail
- Critical Thinking
- Data Confidentiality
- Effective Multitasking
- Good Judgment and Decision Making
- Schedule Coordination
- Conflict Resolution
Websites
hiking, camping, backpacking, snowboarding, roadtripping
I am a very active and adventurous. I love being outside and part take in various type 1 & 2 fun. I have traveled all across the United States and am an excellent planner and tour guide.
Timeline
Legal Assistant
Goldberg & Gille
10.2019 - Current
Finance Administrator
Porsche Woodland Hills
07.2018 - 08.2019
Sales Assistant
The Auto Gallery
07.2017 - 07.2018
Server
The Secret Restaurant
09.2016 - 05.2017
Personal Assistant
Top Gem Minerals Inc.
10.2015 - 07.2017
Dispatcher
Magic Appliance & Crystal Air
04.2014 - 11.2016
Maintenance Assistant
Estrada's Home Repair, Residential & Commercial
01.2011 - 03.2014
Receptionist
The Massage Company
09.2007 - 06.2009
Sales Associate/Cashier
Burlington Stores, Inc.
03.2006 - 04.2007
Office Manager
Dreams Diagnostics
08.2005 - 04.2006
Recreational Assistant
North Hollywood Recreation Center (City of LA)
06.2005 - 10.2009
Office Assistant
Van Nuys Alternative Education and Work Center
06.2004 - 08.2004
Associate Degree in Sociology - Sociology
College of The Canyons
Associate's Degree - Communications
College of The Canyons
Transfer requirements - Journalism
Los Angeles Valley College
High School - Educational Leadership and Administration, General
Ulysses S. Grant High School
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