MARIANNA LAFAVE
Henderson,NV
Summary
Dynamic Director of Events with over a decade of experience in orchestrating intricate events and fostering exceptional client relationships. Skilled in budget management and vendor negotiation, consistently surpassing client expectations in high-pressure settings. Adept at leading diverse teams to deliver seamless event executions. Seeking to elevate event operations in a forward-thinking organization.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Director of Event Operations
Stirling Club
Las Vegas, NV
09.2020 - Current
- Oversaw comprehensive event planning and execution, ensuring client satisfaction through meticulous attention to detail.
- Cultivated strategic vendor partnerships to streamline event operations and enhance service delivery.
- Optimized event budgets by effectively managing resources and costs.
- Trained staff in high-volume event coordination, enhancing service standards, and operational efficiency.
- Facilitated seamless communication between departments to ensure flawless event execution.
- Manage multiple events with 100 or more attendees per week, including venue setup, staffing, and logistics.
- Consistently achieve repeat clientele through exceptional service, and attention to detail.
- Drive revenue growth through upselling event packages, and additional services.
- Compile and process closing documentation, payments, and gratuity allocations for events.
Lead Banquet Captain
Morels
Las Vegas, NV
01.2016 - 07.2020
- Exceeded monthly sales goals by 7%-12% through staff training on upselling techniques and fostering a memorable guest experience.
- Collaborated with the Banquet Sales Manager to execute high-volume private dining events with detailed precision.
- Increased customer engagement by 20% through social media strategies encouraging guest participation.
- Trained and mentored new hires in banquet operations and fine dining service standards.
- Communicated efficiently with kitchen staff to ensure seamless service delivery during high-volume events.
Fine Dining Waiter
Norwegian Cruise Line
Honolulu, HI
09.2012 - 12.2015
- Delivered exceptional service across 13 venues serving over 2,000 guests weekly.
- Led the chef's table experience, executing synchronized service for a 12-course meal paired with wine.
- Trained new hires to maintain the highest service standards in a fast-paced, high-volume environment.
- Served VIP guests in the steakhouse, addressing personal preferences to create a personalized dining experience.
Bar Manager
Red Robin Restaurant
Foothill Ranch, CA
08.2008 - 09.2012
- Managed bar operations, ensuring exceptional service for both bar and restaurant patrons.
- Conducted weekly inventory and ordering to maintain stock levels and control costs.
- Recognized for achieving 100% customer satisfaction through outstanding service and leadership.
Manager
In-N-Out Burger
Irvine, CA
01.2003 - 10.2010
- Supervised 15-20 team members per shift, ensuring smooth operations and customer satisfaction.
- Conducted training sessions to develop associates' skills and uphold quality standards.
- Maintained store assets and employee records while ensuring compliance with company policies.
Education
Sommelier Training -
Southern Glazer's Wine And Spirits
Las Vegas, NV04-2019
High School Diploma -
Saddleback Valley Unified School District
Lake Forest, CA01.2004
Skills
- Event Budgeting & Cost Management
- Vendor Negotiations & Client Relationship Building
- Staff Training & Development
- High-Volume Event Coordination
- Upselling & Revenue Generation
- Problem-Solving & Quick Decision Making
- Exceptional Communication & Organizational Skills
- Crisis Management
- Event Logistics Coordination
- Strategic Planning
Certification
- TAM Card
- Food Handler's Card
Timeline
Director of Event Operations
Stirling Club
09.2020 - Current
Lead Banquet Captain
Morels
01.2016 - 07.2020
Fine Dining Waiter
Norwegian Cruise Line
09.2012 - 12.2015
Bar Manager
Red Robin Restaurant
08.2008 - 09.2012
Manager
In-N-Out Burger
01.2003 - 10.2010
Sommelier Training -
Southern Glazer's Wine And Spirits
High School Diploma -
Saddleback Valley Unified School District