Marianna Martinez
Chicago,ILLINOIS
Summary
At Taqueria El Sauz, enhancing dining experiences and customer loyalty through exceptional service and team collaboration. Skilled in problem-solving and multitasking, I spearheaded initiatives that significantly improved operational efficiency and sales promotion.
Overview
3
3
years of professional experience
Work History
Waitress Supervisor
Taqueria El Sauz
01.2023 - Current
- Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
- Assisted in hiring and training new waitstaff, ensuring excellent service levels were maintained at all times.
- Boosted customer retention rates with exceptional service quality, personalized interactions, and prompt resolution of complaints or concerns.
- Provided detailed daily reports on sales figures resulting in better financial planning and budgeting.
- Collaborated with management to develop seasonal menus incorporating popular dishes based on customer feedback surveys collected after each meal service period.
- Enhanced customer satisfaction by efficiently managing waitstaff schedules and ensuring optimal coverage during peak hours.
- Coordinated with kitchen to introduce new seasonal dishes, keeping menu fresh and attractive.
- Achieved high levels of customer loyalty through exceptional service and engagement.
- Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
- Managed inventory effectively to prevent shortages and reduce waste.
- Managed table turnover rate effectively allowing for more guests served per shift.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
Cashier
Pete's Fresh Market
02.2022 - 01.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Built relationships with customers to encourage repeat business.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Helped customers complete purchases, locate items, and join reward programs.
- Stocked, tagged and displayed merchandise as required.
- Addressed customer needs and made product recommendations to increase sales.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Adapted quickly to new technologies implemented at
Education
High School Diploma -
Preparatoria Villanueva
Villanueva, Mexico05-2023
Skills
- Complaint handling
- Sales promotion
- Task delegation
- Waiting tables
- Hygiene standards
- Multitasking ability
- Work schedule creation
- Teamwork and collaboration
- Food safety
- Problem-solving
- Time management
- Excellent communication
- Organizational skills
- Self motivation
- Safety training
- Active listening
- Professionalism
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Waitress Supervisor
Taqueria El Sauz
01.2023 - Current
Cashier
Pete's Fresh Market
02.2022 - 01.2023
High School Diploma -
Preparatoria Villanueva
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