Summary
Overview
Work History
Education
Skills
Interests
Accomplishments
Timeline
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Marianna Mininni

Hopatcong,NJ

Summary

Professional registration expert with solid history in ensuring efficient and accurate registration processes. Known for reliability, flexibility in adapting to changing needs, and focus on team collaboration and achieving results. Skilled in data entry, customer service, and problem-solving while maintaining high standard of work.

Overview

9
9
years of professional experience

Work History

Client Relations & Web Registration Specialist

Villa & House (formerly Bungalow 5)
08.2019 - Current
  • Company Overview: Villa & House is a manufacturing wholesaler servicing interior designers, decorators, architects, and builders. In this client-facing role, we served as a liaison between Sales, Purchasing, Accounting, Claims, and Warehouse departments, ensuring an exceptional customer experience from order to delivery.
  • High-volume, face paced inbound communication (calls, emails, chats, voicemail) to resolve client inquiries.
  • Work closely with Customers, clients and support sales representatives.
  • Collaborate with team members
  • Accurately process and manage sales orders in our ERP system, Acumatica.
  • Maintain order lifecycle: from entry, verification, on-hold status, backorders, authorize payment, shipping, to completion.
  • Upselling
  • Work with multiple shipping carriers daily (LTL carrier, white glove residential, standard carrier, FedEx).
  • Create inquiries and investigate customer discrepancies. Coordinate damage claims, create RMA returns, and resolution of shipping discrepancies.
  • Maintained customer records and account data with precision in our ERP system.
  • Created and maintain SOPs via Trainual for the Customer Service Team; onboarded and train new Client Relations staff.
  • Main point of contact specifically for web registration—verifying new accounts, validating resale certificates, assigning pricing tiers (MSRP, Designer Net, Stocking Dealer), and preventing account duplication.
  • Route new leads to appropriate sales reps based on territory.
  • Ability to work independently and in a team environment.
  • Hybrid

Customer Service / Claims Representative

Thomasville Home Furnishings of New Jersey
11.2016 - 08.2019
  • Company Overview: Supported retail and service operations for a luxury home furnishings company, managing post-sale service issues, store operations, and logistics coordination.
  • Resolved warranty claims and coordinated technician dispatch or parts replacement with vendors.
  • Created service orders, processed chargebacks, approved invoices, and ensured customer satisfaction throughout the service cycle.
  • Managed order entry and integrity across manufacturer portals, ensuring correct model/fabric selection and pricing.
  • Processed and tracked sales financing through Synchrony; communicated funding updates and final balances.
  • Coordinated store inventory transfers, reconciled discrepancies, and supported the showroom manager.
  • Maintained service schedules and provided timely updates to customers and internal stakeholders.
  • Audited sales orders, ran gross margin and open order reports, and processed end-of-day cash transactions.

Education

High School Diploma -

Passaic Valley High School
Little Falls
06-1983

Skills

  • Acumatica ERP, Magento E-Commerce, Authorizenet, Customer Escalations, Documentation, Cross-functional Communication, RingCentral, Microsoft Teams, Zoom, Microsoft Office Suite (Excel, Word, Outlook)
  • Accuracy and precision
  • Confidentiality
  • Problem-solving
  • Verbal and written communication
  • Office organization
  • Client relationships
  • Follow-up skills
  • Documentation and reporting
  • Interpersonal and written communication
  • Experience with [software]

Interests

  • Avid Reader
  • Offering time and support to shelters for animals
  • I enjoy sketching and drawing, which helps improve my creativity and attention to detail
  • I like working with my hands and fixing things
  • Growing herbs, vegetables, or fruits in home gardens

Accomplishments

  • Collaborated with team of 3 in the development of upgrading current software to the needs of our department.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Achieved top performer for 4 quarters 2024 by completing tasks and projects with accuracy and efficiency.

Timeline

Client Relations & Web Registration Specialist

Villa & House (formerly Bungalow 5)
08.2019 - Current

Customer Service / Claims Representative

Thomasville Home Furnishings of New Jersey
11.2016 - 08.2019

High School Diploma -

Passaic Valley High School

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