Marianna Montiel
CA
Summary
Results-oriented professional with expertise in customer service and office administration. Skilled in leveraging Microsoft 365 to enhance productivity and streamline operations. Committed to fostering student success through effective communication and organizational strategies while driving sales performance and improving customer experience.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Swim Instructor
Waterworks aquatics
San Jose
06.2017 - Current
- Instructed children in swimming techniques of all different abilities to learn how to swim.
- Motivated students to embrace new learning challenges to stay determined with learning something new
- Encouraging students to stay determined with learning something new
- Persuaded parents to purchase year-round class packages, enhancing student enrollment and commitment.
- Exceeded sale quotas through customer satisfaction.
- Achieved client retention by providing progression with accuracy and efficiency.
Office Assistant
Camden community center
Camden
06.2016 - 08.2016
- Updated employee paperwork and records
- Organized files to ensure accuracy of records
- Provided clerical and administrative support by scheduling appointments
- Greeted visitors promptly while directing to correct location
Education
Bachelor of Science - Business Administration
San Jose State University
San Jose, CAAssociate of Science - Business Administration
San Jose City College
San Jose05.2026
Skills
- Youth engagement
- Customer service
- Artistic skills
- Innovative problem solving
- Microsoft Excel
- Swimming techniques
- Teamwork
- Positive reinforcement
Certification
- Principals of Management [John Hopkins University 2026]
- CPR/ first aid/ AED, American Red Cross
Timeline
Swim Instructor
Waterworks aquatics
06.2017 - Current
Office Assistant
Camden community center
06.2016 - 08.2016
Bachelor of Science - Business Administration
San Jose State University
Associate of Science - Business Administration
San Jose City College