Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Accomplishments
Marianna Plescia
Certification
References
Timeline
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Marianna  Plescia

Marianna Plescia

301 Canyon Falls Dr. Folsom,CA

Summary

Expert in staff training and service coordination, driving team performance and customer satisfaction in dynamic settings. Demonstrated success in implementing training programs that enhance operational efficiency and service quality. Skilled in fostering collaborative environments that promote high levels of employee engagement and productivity.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Server Team Lead

Morton's Steak House
Sacramento , CA
11.2008 - 04.2012
  • Trained new staff on menu items and service protocols to enhance performance.
  • Supervised server team to guarantee efficient service during peak hours.
  • Coordinated dining room setup and upheld cleanliness throughout shifts.
  • Collaborated with kitchen staff to ensure timely food preparation and delivery.
  • Assisted guests with menu selections and addressed inquiries regarding ingredients.
  • Set up banquet tables and chairs according to event specifications.
  • Supported coordination of event timelines with kitchen staff for seamless operations.

Bartender

Sheraton Grand Sacramento Hotel
Sacramento, California
11.2007 - 03.2008
  • Monitored alcohol consumption to prevent over-intoxication and ensure compliance with age restrictions.
  • Provided outstanding customer service, fostering a welcoming environment.
  • Managed bar inventory, ensuring optimal organization and storage of supplies.
  • Accurately processed cash and electronic payments for all transactions.

Marketing Assistant

The Davis Group
Mill Valley, California
03.2004 - 04.2005
  • Executed email marketing campaigns and newsletters for clients, enhancing engagement rates.
  • Coordinated event planning and logistics for promotional activities to maximize outreach.
  • Maintained updated databases of customer contacts and leads to ensure accurate targeting.
  • Developed social media content and engagement strategies to increase brand visibility.

Education

Some College (No Degree) - Communication And Marketing

University of Lima, Peru
Lima-Peru

Some College (No Degree) - Pre-requirements for nursing

Los Rios Community College
Folsom, CA

Skills

  • Staff training and development
  • Service coordination
  • Event planning
  • Customer support
  • Menu management
  • Inventory control
  • Bilingual communication (English/Spanish)

Affiliations

As a extremely organized mother of two, I manage a dynamic range of activities from running a household and coordinating my children's schedules to overseeing household finances. As the wife of a firefighter, independence is essential. I strongly believe in the power of routine and scheduling to maintain family harmony. Committed to personal growth, I work out and meditate at least five days a week to sustain balance and well-being. I am passionate about continuous learning, always seeking new skills that enhance both physical and intellectual engagement.

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Accomplishments

CEOGNE Academia Britannica

Executive Assistant

University of Lima

International Seminary, on tv and debate

University of Lima

Seminary on Peruvian Marketing

Morton's Steak House

Certificate of Excellence - Top Sales

Marianna Plescia

Customer service professional with over ten years of experience across diverse industries, including hospitality and marketing coordination in both the United States and Peru. Skilled in building strong client relationships, delivering exceptional service, and supporting cross-functional teams. Backed by a solid educational foundation in communication, with a proven ability to adapt to multicultural environments and drive customer satisfaction. Committed to fostering supportive, mission-driven environments, while demonstrating loyalty and dedication to organizational values.

Certification

City of Sacramento Employment Office

Office Proficiency Assessment and Certification

Test score 48WPM, Accuracy Rate: 97%

CPR AED American Heart Association

References

References available upon request.

Timeline

Server Team Lead

Morton's Steak House
11.2008 - 04.2012

Bartender

Sheraton Grand Sacramento Hotel
11.2007 - 03.2008

Marketing Assistant

The Davis Group
03.2004 - 04.2005

Some College (No Degree) - Communication And Marketing

University of Lima, Peru

Some College (No Degree) - Pre-requirements for nursing

Los Rios Community College