Marianna Proposito

Supervise team of workers

• Adjust daily schedule for shift personnel to ensure optimal efficiency
• Train and evaluate employees
• Track monthly results and trends for business
• Resolve escalated customer complaints
• Complete and assign tasks
• Complete and assign operational checklists
• Payroll and Register Operations
• Complete register batches and count money at the end of each shift
• Operated late night schedules from 5 pm-4 am, and worked with full ability alongside the team
• Operate and manage multiple platforms such as Slice, GrubHub, door dash, and Uber Eats
• Managing all of the intakes as far as orders and performance results through each platform

• Helped maintain a clean and organized work area through diligent daily cleaning tasks such as sweeping, mopping, sanitizing surfaces, and washing dishes.
• Collaborated with Front of House team members during peak service hours to ensure accurate order fulfillment on over 100 orders every 30 minutes and prompt delivery or expo to guests.
• Performed daily cleaning and maintenance tasks to keep the kitchen clean and organized.
• Performed shift-side work to maintain kitchen output during peak service times.
• Removed garbage, compost, and recycling, and placed in designated container areas.
• Assisted with training new BOH staff members on established processes and goals.
• Checked use-by dates on food and beverage stock and maintained records of wasted items multiple times throughout a shift
• Supported the training of new employees by sharing expertise on kitchen equipment usage, safety protocols, and dish preparation techniques.
• Consistently met or exceeded customer expectations, receiving positive feedback from both guests and management regarding food quality and presentation.
• Unloaded and stocked kitchen supplies.
• Upheld a high standard of professionalism in all aspects of work, leading by example for other team members to follow.
• Prepared food and drinks while following safe food handling procedures.
• Maintained and sanitized service stations, prep areas, and countertops.
• Checked food preparation and presentation to verify quality and consistency.
• Ensured a safe working environment by adhering to strict sanitation guidelines and promptly addressing any hazards or potential issues.
• Assisted in inventory management, regularly checking stock levels and ordering necessary supplies for smooth kitchen operations.

• Ensured that all customers received exceptional service by maintaining a positive attitude and smiling throughout the day
• Greeted customers, took their orders and delivered food to tables in a timely manner
• Operated cash register (POS) and rang up sales accurately while following company policies for customer tips
• Cleaned dining area, including sweeping floors, wiping down tables, and taking out trash as needed
• Answered phone calls from potential customers looking to place takeout orders
• Prepared all food orders within a certain number of minutes ( Under a minute wait period in drive-throughs)
• Efficiently and accurately using the POS system to have over 100 customers serviced and rang up and out of the drive-through in under 3 minutes
• Prepared food for the day before opening and throughout the shift
• Handled and cleaned kitchen equipment properly and efficiently
• Bagged meals accurately
• Operated quickly at the window for customers to be satisfied with wait times