Marianna Pulidio
Vallejo,CA
Summary
Proactive team player skilled in classroom management and customer service. Recognized for strong emotional intelligence and effective complaint resolution, ready to contribute to positive student experiences and customer satisfaction.
Overview
7
7
years of professional experience
2013
2013
years of post-secondary education
Work History
Para professional
HUSD
Hayward, California
08.2019 - Current
- Assisted teachers in developing and implementing lesson plans.
- Facilitated small group activities to enhance student engagement.
- Monitored student behavior and provided constructive feedback.
Server
IHOP
Newark, California
12.2022 - 01.2025
- Delivered prompt and courteous service to enhance customer satisfaction.
- Assisted in training new staff on menu items and service protocols.
- Resolved customer complaints efficiently to maintain a positive dining experience.
Server
TopGolf
Santa Clara, California
05.2021 - 07.2022
- Processed customer orders accurately to ensure timely service.
- Upsold menu items to enhance overall sales performance.
- Participated in team meetings to discuss service improvements and customer feedback.
Server
Chevys
Union City, California
08.2018 - 11.2020
- Provided exceptional service to high volume of daily customers.
- Took orders from customers accurately and in a timely manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Provided excellent customer service to ensure satisfaction.
Education
Conley Carabello
Hayward, CASkills
- Classroom management
- Team collaboration
- Problem solving
- Time management
- Emotional intelligence
- Active listening
- Calm and patient demeanor
- Customer service
- Complaint resolution
- Order accuracy
- Menu knowledge
- Customer engagement
- Cash handling
- Multitasking and organization
- Supply restocking
- Food running
- Calm demeanor
Timeline
Server
IHOP
12.2022 - 01.2025
Server
TopGolf
05.2021 - 07.2022
Para professional
HUSD
08.2019 - Current
Server
Chevys
08.2018 - 11.2020
Conley Carabello