Marianna Ralko
Royal Oak
Summary
Proactive Server and Team Member with strong multitasking skills and extensive experience in customer service and hospitality. Expertise in POS systems, inventory management, and training new hires, ensuring seamless operations and high customer satisfaction. Known for relationship management, effective teamwork, and maintaining high-quality standards under pressure. Dependable team member successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
6
6
years of professional experience
Work History
Server
Tam O'Shanter Country Club
04.2021 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Team Member
Premier Pet Supply
04.2019 - 03.2022
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Assisted with inventory counts and stocking of merchandise.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Assisted customers in selecting merchandise best suited to needs.
Team Member
Tropical Smoothie Cafe
09.2018 - 06.2020
- Learned all required tasks quickly to maximize performance.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Assisted in the onboarding of new team members by providing guidance, support, and training resources to ensure a smooth transition into the work environment.
- Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.
- Reduced wait times for customers by implementing more efficient checkout process.
- Managed multiple projects simultaneously by prioritizing tasks effectively and adjusting workload as necessary to meet deadlines.
Education
Bachelor of Science - Business Marketing
Oakland University
Rochester, MI12.2026
High School Diploma -
Franklin High School
Livonia MI06.2021
Skills
- Strong Work Ethic
- Exceptional customer service
- Guest Engagement
- Hospitality service expertise
Timeline
Server
Tam O'Shanter Country Club
04.2021 - Current
Team Member
Premier Pet Supply
04.2019 - 03.2022
Team Member
Tropical Smoothie Cafe
09.2018 - 06.2020
Bachelor of Science - Business Marketing
Oakland University
High School Diploma -
Franklin High School
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