Marianna Rivera
Sitka,AK
Summary
Knowledgeable about maintaining organized inventories and handling custodial requirements of commercial building bathrooms, workspaces and customer areas. Experienced team player with strong service record, good organizational skills and productive approach to handling simultaneous tasks. Focused on always producing high-quality and professional results.
Overview
7
7
years of professional experience
Work History
Custodian
Southeast Alaska Regional Health Consortium
2023.11 - Current
- Enhanced cleanliness and safety by regularly sanitizing high-touch surfaces.
- Reduced waste through efficient use of cleaning supplies and equipment.
- Collaborated with other custodial staff to complete larger projects efficiently and effectively.
- Emptied trash cans and recycling bins to keep building clean and free of germs.
Hotel Front Desk Clerk
Sitka Hotel And Baranof Lodge
2023.06 - 2023.09
- Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
- Streamlined reservations process for improved accuracy and guest experience.
- Assisted guests with inquiries and resolved issues promptly, ensuring positive feedback.
- Collaborated with housekeeping to maintain room readiness, enhancing guest comfort.
- Managed a high volume of calls, directing guests to appropriate departments and services.
Sales Associate
Tongass Threads Consignment Store
2022.03 - 2023.04
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
Waitress
The Marina Pizza And Grill
2022.10 - 2022.11
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Streamlined order processing for increased efficiency through clear communication with kitchen staff.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
Sales Associate
Famous Footwear
2022.05 - 2022.07
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Food Truck Manager
Rivera's Sarap Sarap
2021.03 - 2021.04
- Boosted customer satisfaction by implementing creative menu options and streamlining food preparation processes.
- Ensured optimal food quality through consistent monitoring, proper storage techniques, and routine inspections.
- Increased revenue with targeted marketing campaigns and community engagement initiatives.
Hostess/Busser
Mean Queen
2020.01 - 2020.03
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
Phone Order Tender
Pizza Express
2019.09 - 2019.11
- Enhanced order accuracy by diligently reviewing and verifying customer information and order details.
- Improved customer satisfaction by promptly addressing concerns, providing accurate information, and offering solutions when necessary.
- Contributed to a positive work environment through effective teamwork and collaboration.
- Maintained high levels of professionalism when interacting with customers.
Waitress Assistant
Kenny's Wok N Teriyaki
2017.07 - 2017.09
- Demonstrated extensive menu knowledge, enabling personalized recommendations for guests based on preferences or dietary restrictions.
- Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Reduced order errors by double-checking tickets before sending them to the kitchen staff for preparation.
Cashier/Bagger
Seamart Quality Foods
2017.05 - 2017.08
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Education
High School Diploma -
Pacific High School
Sitka, AK05.2021
Skills
- Inventory Management
- Floor Cleaning and Buffing
- Cleaning and Sanitizing
- Customer Service
- Sanitation Techniques
- Multitasking
- Teamwork Abilities
- Problem Solving
- Cleaning Expertise
- Work Independently
Timeline
Custodian
Southeast Alaska Regional Health Consortium
2023.11 - Current
Hotel Front Desk Clerk
Sitka Hotel And Baranof Lodge
2023.06 - 2023.09
Waitress
The Marina Pizza And Grill
2022.10 - 2022.11
Sales Associate
Famous Footwear
2022.05 - 2022.07
Sales Associate
Tongass Threads Consignment Store
2022.03 - 2023.04
Food Truck Manager
Rivera's Sarap Sarap
2021.03 - 2021.04
Hostess/Busser
Mean Queen
2020.01 - 2020.03
Phone Order Tender
Pizza Express
2019.09 - 2019.11
Waitress Assistant
Kenny's Wok N Teriyaki
2017.07 - 2017.09
Cashier/Bagger
Seamart Quality Foods
2017.05 - 2017.08
High School Diploma -
Pacific High School
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