Summary
Overview
Work History
Education
Skills
Timeline
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Marianna Sanchez

Albuquerque

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals. Developed strong analytical and organizational skills in high-demand billing environment. Proficient in data management and financial record-keeping, ensuring accuracy and efficiency. Transitioning into new field, leveraging these skills to contribute effectively in diverse professional settings.

Overview

2
2
years of professional experience

Work History

Billing Specialist

Alarm Research
02.2025 - Current
  • Researched and resolved billing discrepancies to enable accurate billing.
  • Identified, researched, and resolved billing variances to maintain system accuracy and currency.
  • Worked with multiple departments to check proper billing information.
  • Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
  • Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
  • Enhanced customer satisfaction with timely and accurate invoice generation.
  • Assisted in transition to electronic billing, reducing paper waste and improving operational efficiency.

Event Coordinator

The Hub
10.2023 - 02.2025
  • Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
  • Managed event logistics and operations.
  • Setting up/tearing down equipment for tournaments.
  • Cultivated strong partnerships with local businesses, securing in-kind donations or sponsorships for various occasions.
  • Implemented protocols and procedures to effectively manage planning process.

Cashier/ Busser

Fuddruckers
03.2023 - 09.2023
  • Stocked, tagged and displayed merchandise as required.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Learned duties for various positions and provided backup at key times.

Education

Associate of Applied Science - Pre-Nursing

Centralia College
Centralia, WA
06.2025

High School Diploma -

Cibola High School
Albuquerque, NM
05-2023

Skills

  • Cash management
  • Food safety management
  • Culinary service
  • Dining area support
  • Customer engagement
  • Insurance verification
  • Billing systems and software
  • Claims processing
  • Data entry proficiency
  • Critical thinking
  • Computer proficiency
  • Customer service

Timeline

Billing Specialist

Alarm Research
02.2025 - Current

Event Coordinator

The Hub
10.2023 - 02.2025

Cashier/ Busser

Fuddruckers
03.2023 - 09.2023

Associate of Applied Science - Pre-Nursing

Centralia College

High School Diploma -

Cibola High School

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