Marianna Sgroi
Smithtown,NY
Summary
Career Objective: My objective is to obtain a position in a professional office environment where my skills are valued and can benefit the organization. I Am committed to working in fast-paced environments while maintaining quality standards. Adept at learning new concepts and applying knowledge of basic business functions as well as past experience.
Overview
35
35
years of professional experience
Work History
Town Of Smithtown-School Age Childcare Program
Town Of Smithtown
2018.09 - Current
- Provide competent and direct supervision of children at all times
- Establish and implement recreational program activities with the students
- Provide direction for other staff members working in the room
- Follow all OCFS Regulations and agency policies
- Provide breakfast or afternoon snacks upon arrival
Staff Support
Smithtown Central School District
2018.09 - Current
- Assisted employees with making copies, sending faxes and filing paperwork.
- Assisted coworkers and staff members with special tasks on daily basis.
- Welcomed office visitors at greeter desk and alerted staff to arrivals of scheduled pick ups of students.
- Completed clerical tasks such as filing copying.
- Produced accurate seating charts for Covid-19 cafeteria documentation and organized resources to smoothly execute changes.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Laminated teaching materials to increase durability under repeated use.
- Enforced rules and instructions to maintain discipline.
Licensed Real Estate Agent
Douglas Elliman Real Estate
2019.06 - Current
- Handled day-to-day happenings of real estate office to consistently grow client base and increase revenue.
- Advised and informed prospective clients on current market activities and conditions.
- Compared recently sold area properties to determine competitive market prices.
- Resolved client concerns related to home purchases to maintain high satisfaction ratings.
- Verified payment and loan paperwork for property sales by working closely with banks, buyers and sellers.
- Increased home sales through persuasion, negotiation and closing prowess.
- Advised sellers on ways to increase curb appeal and make homes more appealing to potential buyers.
- Confirmed compliance with federal and state laws to enforce regulations and monitor sales.
- Completed property walkthroughs before completing deals to uphold accuracy in listings and appraisals.
- Prepared homes for client arrivals during open house events and established signage and wayfinding aids.
- Educated clients by delivering explanations of short sales processes, mortgage loan processing and foreclosures.
- Interviewed clients and generated lists of potential properties meeting specific requirements from available listings.
- Assisted buyers with finding ideal homes by assessing needs, requirements and budgets.
- Developed new business and managed new and existing clients.
- Collaborated with mortgage companies to accurately determine loan and mortgage options for clients.
Owner/Director
Tender Years Daycare Inc
2010.09 - 2017.05
- Directed and executed daily activities of the day care/preschool.
- Conferred with parents regarding facility activities, policies and enrollment procedures.
- Recommended methods of modifying inappropriate behavior and encouraging learning.
- Maintained all business records and activities of business.
- Maintained and observed environment and children's activities.
- Record keeping of individual children on a daily basis.
- Communication with parents/guardians on any changes both verbally and written.
- Provided emotional and developmental support for children.
- Created age appropriate lesson plans.
- Developed educational curriculum for children ages 18 months-5 years old.
- Developed and oversaw daycare safety regulations.
- Provided physical care for children newborn to five years.
- Maintained annual tax records for clients.
- Orchestrated day-to-day operations for daycare.
- Managed all Health and Safety Regulations and monitor annual changes to policies.
- Communicated with staff on following our pre-school curriculum.
- Schedule annual classes for staff required certifications and training.
- Implemented and planned programs for the daycare.
- Establish policies and procedures to maintain a constant environment.
- Prepare and organize monthly newsletters and schedules.
- Reviewed monthly finances and receipts.
- Developed and maintained relationships with parents and children.
- Supervised 50 children and 11 staff members.
- Marketed business to attract new enrollment.
Teacher
BEST Learning Center
2005.09 - 2011.04
- Ensured that a safe environment was provided for the children.
- Developed and implemented weekly lesson plans.
- Planned activities tailored to children's interests.
- Participated in regular staff meetings.
- Ensured that all classroom and play areas were kept clean and safe.
- Completed all required documentations and prepared progress reports.
- Participated in periodic meetings with parents.
- Adhered to all safety and sanitation guidelines.
- Prepared all required state and federal documentation.
- Ensured that all activities were age appropriate.
- Helped select learning games for the children.
- Maintained ongoing communications with parents.
Teller
Roosevelt Savings Bank
1992.09 - 1996.10
- Processed safe deposit box and loan payments.
- Opened new customer accounts and closed existing accounts at customer request.
- Provided customer assistance with balance detail and other inquiries.
- Oversaw processing of night deposit bags.
- Referred customers to appropriate financial services and products as required.
- Handled all customer complaints and issues with high professional courtesy.
- Cashed checks and processed deposits upon balance and signature verification.
- Promoted new bank products and services to new customers.
- Referred customer inquiries to appropriate bank departments.
- Processed withdrawals upon balance verification.
- Assisted with sales referrals and cross-selling programs as needed.
- Notified manager of counterfeit currency in coordination with bank security personnel.
- Contributed to external and internal sales activities.
Supervisor/Operator
Statophone Answering Service
1989.06 - 1992.09
- Answering incoming calls, greeting the callers in a polite tone and responding to their requests or queries.
- Using several communication devices like telephone, switchboard, intercom, radio, etc.
- to establish sound communication between the organization and the associates.
- Keeping self-updated with the information about the events, meetings or conferences taking place in the organization.
- Providing vital information about official development to callers.
- Maintaining secrecy in terms of confidential and sensitive subject matter of the organization.
Education
High School Diploma -
New Utrecht high School
Brooklyn, New York1986
Associate of Arts - Liberal Studies
Brooklyn College
Brooklyn, New York1992
Associate of Science - Education
Empire State University
Saratoga Springs, New York2010
Skills
- Capability to respond to crisis situations calmly and responsibly
- Exceptional knowledge of child development theory and practice
- Strong child care teaching experience
- Profound knowledge of appropriate and safe child activities
- Excellent ability to interpret and implement multiple program standards and policies
- Superior ability to develop and implement staff-related programs
- High expertise in planning supervising and delegating work to subordinate staff
- Fluent in English and Italian
- Excellent administrative and communication skills
- Exceptional record keeping abilities. Exceptional technical skills that allow using computers and communication devices easily
- Ability to understand and interpret complex subject matter
- Type 45 WPM
- Quickbooks
- Microsoft Word
- Mac
- Outlook
- Web Design
- Social Media
- Scheduling and Booking
- First Aid/CPR
- Customer Relations
- Organizational Skills
- Analytical and Critical Thinking
- Teamwork and Collaboration
- Dependable and Responsible
Professional References
Katy Cardinale-manager at Douglas Elliman Real Estate
(631) 543-9400
Christina Fabiano-Secretary at Douglas Elliman Real Estate
(631)-543-9400
Timeline
Licensed Real Estate Agent
Douglas Elliman Real Estate
2019.06 - Current
Town Of Smithtown-School Age Childcare Program
Town Of Smithtown
2018.09 - Current
Staff Support
Smithtown Central School District
2018.09 - Current
Owner/Director
Tender Years Daycare Inc
2010.09 - 2017.05
Teacher
BEST Learning Center
2005.09 - 2011.04
Teller
Roosevelt Savings Bank
1992.09 - 1996.10
Supervisor/Operator
Statophone Answering Service
1989.06 - 1992.09
High School Diploma -
New Utrecht high School
Associate of Arts - Liberal Studies
Brooklyn College
Associate of Science - Education
Empire State University
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