Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Marianna Smith

Spring Valley,CA

Summary

Dynamic Case Manager with a proven track record at Quest Programs Inc., excelling in client advocacy and community resource navigation. Skilled in problem-solving and relationship building, I effectively coordinated referrals and enhanced support systems, ensuring clients received essential services. Committed to fostering collaboration and improving outcomes for diverse populations.

Experienced with comprehensive client assessments, ensuring personalized care plans are in place. Utilizes strong communication and coordination skills to effectively manage client services. Track record of fostering positive client relationships and achieving measurable improvements in client well-being.

Knowledgeable case manager with solid history of managing complex caseloads and providing comprehensive support to diverse client populations. Proven ability to assess client needs and develop tailored action plans that drive positive outcomes. Demonstrated strong communication and problem-solving skills in high-pressure environments.

Overview

10
10
years of professional experience

Work History

Case Manager

Quest Programs Inc.
09.2022 - Current
  • Assisted clients in navigating social services and resources.
  • Documented client interactions and maintained accurate case files.
  • Coordinated referrals to community support organizations and programs.
  • Participated in multidisciplinary team meetings to discuss client progress.

Parent Partner

New Alternatives Inc.
07.2020 - 03.2021
  • Facilitated communication between families and service providers to enhance support systems.
  • Developed educational workshops for parents to improve involvement and advocacy skills.
  • Collaborated with community organizations to identify resources for families in need.
  • Provided guidance on navigating social services and accessing available programs.

Financial Aid Outreach Specialist

San Diego Community College District
09.2015 - 06.2020
  • Developed outreach strategies to engage target communities and increase program awareness.
  • Coordinated events and workshops, fostering partnerships with local organizations and stakeholders.
  • Utilized CRM software to track engagement metrics and optimize communication efforts.
  • Conducted needs assessments to identify community gaps and tailor outreach initiatives effectively.
  • Trained and mentored junior team members on best practices in community engagement.
  • Collaborated with cross-functional teams to align outreach goals with organizational objectives.
  • Developed successful partnerships with local organizations for mutually beneficial collaboration and resource sharing.

Education

Bachelor of Arts - Social Work

San Diego State University
San Diego, CA
05-2021

Skills

  • Problem-solving
  • Case management
  • Time management
  • Case documentation
  • Active listening
  • Documentation and reporting
  • Organization and multitasking
  • Relationship building
  • Decision-making
  • Conflict resolution
  • Client advocacy
  • Community resources

Languages

Spanish
Native or Bilingual

Timeline

Case Manager

Quest Programs Inc.
09.2022 - Current

Parent Partner

New Alternatives Inc.
07.2020 - 03.2021

Financial Aid Outreach Specialist

San Diego Community College District
09.2015 - 06.2020

Bachelor of Arts - Social Work

San Diego State University
Marianna Smith