Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Marianna Wilson

Aurora,Missouri

Summary

Dynamic professional with a proven track record at Republic Services, excelling in transportation coordination and fostering strong relationships. Leveraged expertise in policy enforcement and documentation processing to enhance operational efficiency and customer satisfaction. Known for exceptional problem-solving abilities and a commitment to achieving and exceeding goals through collaborative teamwork. Efficient and methodical professional in production and planning management. Known for high productivity levels and ability to expedite tasks with precision. Skilled in inventory management, workflow coordination, and supply chain logistics. Excel in problem-solving, time management, and adaptability, ensuring smooth operation of production processes.

Overview

4
4
years of professional experience

Work History

Field Operations Clerk

Republic Services
06.2023 - Current
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
  • Processed customer orders and ensured timely delivery of goods and services.
  • Distributed work orders to departments.
  • Composed and prepared routine correspondence, letters and reports with job-related software.
  • Maintained and processed operations information, including vehicle maintenance, accounting and route sheets.
  • Reviewed invoices for accuracy before submitting them for payment processing.
  • Maintained accurate and up-to-date records of field operations activities.
  • Provided support to field operations personnel in resolving customer inquiries and complaints.
  • Reviewed container supply and demand reports to populate inventory management report.
  • Reported safety or customer service related issues to supervisor or manager.
  • Completed day-to-day duties accurately and efficiently.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Worked with cross-functional teams to achieve goals.

Senior Logistics Analyst

Republic Services
07.2022 - 06.2023
  • Exceeded specific team goals, partnering with staff to share and implement best practices.
  • Fostered customer retention by cultivating long-term rapport based on prompt and courteous service.
  • Automated office operations, managed client correspondence and supplied record tracking and data communication services.
  • Monitored inventory levels and re-ordered supplies as needed.
  • Reviewed monthly invoices from suppliers and carriers before processing payments.
  • Worked effectively in team environments to make the workplace more productive.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Utilized various software and tools to streamline processes and optimize performance.
  • Worked with cross-functional teams to achieve goals.

Policy Specialist

American National
01.2021 - 07.2022
  • Conducted thorough quantitative and qualitative analyses to support evidence-based policymaking.
  • Prepared clear, concise presentations to communicate policy recommendations to diverse audiences.
  • Mentored junior staff in the development of their policy analysis skills, fostering a culture of continuous learning and professional growth within the organization.
  • Conducted risk assessments related to specific policies or regulatory changes; developed mitigation strategies accordingly.

Abuse & Neglect Investigator

State of Missouri Children's Division
09.2020 - 02.2021
  • Determined patient program eligibility through initial screening applications and face-to-face interviews
  • Referred patients to outside treatment and medical providers to support medical or psychological needs
  • Collaborated closely with treatment team to appropriately coordinate client care services
  • Created comprehensive treatment plans to focus on accurate diagnosis and behavioral treatment of problems
  • Documented patient progress through counseling and interaction with groups
  • Maintained accurate records or reports regarding patients' histories and progress and services provided
  • Provided clients and family members with information about addiction issues and about available services and programs, made appropriate referrals when necessary
  • Coordinated activities with courts, probation officers, community services, or other post-treatment agencies
  • Conferred with family members to inform of treatment planning and progress
  • Intervened as advocate for clients and patients to resolve emergency problems in crisis situations
  • Followed progress of discharged patients to determine effectiveness of treatments
  • Participated in case conferences and staff meetings
  • Coordinated counseling efforts with mental health professionals, doctors, nurses, or social workers
  • Liaised between clients and medical staff.

Education

BBA - Business Administration And Management

University of Phoenix
Phoenix, AZ
09.2016

Skills

  • Transportation coordination
  • Record preparation
  • Scheduling appointments
  • Health and safety procedures
  • Dispatching
  • Policy enforcement
  • Documentation processing
  • Eligibility determinations
  • New hire onboarding
  • Onboarding process
  • Relationship building

References

  • Charli Reavis, Policy Associate, American National, 417-844-8144, c.reavis@americannational.com
  • Pepper Aldrich, Accounting Assistant, JenCap, Pepper.Aldrich@jencapgroup.com
  • Yvette Shoemaker, Operations Supervisor - Roll Off, Republic Services, 417-840-7925, y.shoemaker@republicservices.com

Timeline

Field Operations Clerk

Republic Services
06.2023 - Current

Senior Logistics Analyst

Republic Services
07.2022 - 06.2023

Policy Specialist

American National
01.2021 - 07.2022

Abuse & Neglect Investigator

State of Missouri Children's Division
09.2020 - 02.2021

BBA - Business Administration And Management

University of Phoenix

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Marianna Wilson