Summary
Overview
Work History
Education
Skills
References
Activities & Volunteering
Timeline
Generic
Marianna Young

Marianna Young

Lithonia,GA

Summary

Experienced in managing event security operations. Dedicated to ensuring the safety and security of both attendees and staff. Strong focus on effective communication and conflict resolution. Consistently maintain a secure environment. Successfully led security teams and implemented strategic safety measures, resulting in a proven track record of excellence.

Overview

14
14
years of professional experience

Work History

Event Manager

S.A.F.E. Management
01.2025 - Current
  • Collaborated with event organizers for seamless integration of security protocols into the overall event plan.
  • Enhanced event safety by implementing comprehensive security plans and procedures.
  • Prevented unauthorized access at events through strict enforcement of entry policies and thorough inspections.
  • Facilitated smooth event operations with proactive crowd control measures and conflict resolution skills.
  • Supported business growth by building strong relationships with clients, vendors, and local law enforcement agencies.
  • Reduced incidents at events by hiring, training, and overseeing a team of skilled security personnel.
  • Developed customized security solutions based on individual client needs and specific event requirements.
  • Managed incident reporting, documentation, and follow-up actions to maintain a high level of accountability within the team.
  • Responded swiftly to security incidents and effectively resolved security issues.
  • Worked in fast-paced and high-risk environments while maintaining exceptional standards of excellence for security programs, strategies, and plans.
  • Submitted documentation for weekly payroll, managed schedules, and enforced policies.
  • Streamlined hiring processes by implementing efficient recruiting strategies and applicant tracking systems.
  • Managed employee relations, investigating and resolving conflicts to maintain a positive work environment.
  • Implemented performance management systems, providing constructive feedback and coaching opportunities for employees.
  • Oversaw payroll functions, ensuring accuracy while maintaining strict confidentiality standards for sensitive employee information.
  • Established strong relationships with local law enforcement, facilitating collaboration during critical events or investigations.

Office and Event Coordinator

S.A.F.E. Management
10.2022 - 01.2025
  • Coordinate schedules and timelines for events.
  • Manage administrative, events and operational logistics
  • Perform event coordination for larger parties and gatherings.
  • Supervised and provided day-to-day support to security staff, issuing guidance on management of security situations as they arose.
  • Served as point of contact for safety and security matters, maintaining positive rapport with local law enforcement and community leaders.
  • Oversaw team of security officers and managed scheduling and performance evaluations.
  • Submitted documentation for weekly payroll, managed schedules and enforced policies.
  • Served as liaison with public officials company negotiators and other departments to maintain big picture understanding of security needs covering all corporate assets.
  • Documented human resources records and maintained confidentiality of sensitive personal information.
  • Responded to inquiries by answering telephone calls, in-person questions and emails.
  • Maintained office supplies, distributed mail, and processed invoices for payment.
  • Partnered with management team to coordinate on-boarding and off-boarding processes.
  • Reviewed and screened applicant resumes to identify qualified candidates.
  • Oversaw and managed hiring process and assisted human resources.

Event Security Manager - Part Time

S.A.F.E Management
04.2018 - 08.2022
  • Coordinated schedules and timelines for events.
  • Event security supervisor Superbowl LI and Superbowl LV
  • Apply strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Work in fast-paced and high-risk environments while maintaining exceptional standards of excellence for security programs, strategies and plans.
  • Maintain security protocols and procedures for all event and non-event day activates at Mercedes-Benz stadium and Atlanta Falcons training facility.
  • Effectively communicate with diverse group of professional athletes, coaches and game officials using dynamic listening and open-ended questioning skills.
  • Demonstrate ability to assess risk and respond to issues appropriately
  • Identifies potential or existing security risks to overall organization and presents those risks for resolution.
  • Demonstrate commitment to public safety by patrolling events and well-populated establishments
  • Record incident reports with detailed accounts of occurrences
  • Monitor property and investigate any areas of suspicion
  • Evaluate employee performance and coach and train to improve weak areas.
  • Handle customer complaints, resolve issues and adjust policies to meet changing needs.
  • Interview, train and mentor new employees for production positions and on operating equipment and safety.
  • Work collaboratively with public safety for work force management and quality assurance.
  • Supervise and provide day-to-day support to security staff, issuing guidance on management of security situations as they arose.
  • Work collaboratively with office staff to maintain smooth operations and team readiness for unexpected demands.
  • Promote safety of visitors and mitigated liability risks by monitoring recreation areas, enforcing rules and safety policies.

Advance Technical Support Specialist (Team Lead)

Comcast
11.2017 - 02.2022
  • Applies corrective action processes to accurately resolve customer order issues, ensuring customers' service commitments are met
  • Isolates and resolves problems by correlating information from network equipment
  • Notifies appropriate individuals and organizations of network outages and restoration events by opening system trouble tickets, as necessary, with fix agencies
  • Assisted customers in identifying issues and explained solutions to restore service and functionality
  • Works across multiple applications to perform error resolution in order to fulfill service orders that meet original time frame commitments made to customers
  • Opens tickets and records/maintains necessary documentation to track ticket through resolution
  • Established open and professional relationships with team members which helped resolve issues and conflicts quickly.
  • Prepared detailed reports on updates to project specifications, progress, identified conflicts and team activities.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Instructed junior team members on protocols and procedures of each station to maximize contributions.
  • Stepped up to assist customer service manager with complaints and issues during times of department short staffing.
  • Developed process improvements and offered actionable solutions to correct recurring issues.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
  • Worked with management team to implement proper division of responsibilities.
  • Facilitated communication between internal personnel, contractors and vendors for team and customer satisfaction.
  • Reported on updates to project specifications and progress.
  • Coached team members in techniques necessary to complete job tasks.

Communications Technician 3

Comcast
10.2016 - 11.2017
  • Performs reconnects, requested and non-pay disconnects, and changes of service, while adhering to Comcast procedures and safe work practices
  • Communicated operational issues and changes to supervisor on regular basis
  • Cleans, maintains, and stocks vehicle and equipment in order to be prepared to perform required duties
  • Supported technicians in equipment maintenance and repair
  • Enhanced customer satisfaction ratings by resolving technical, on-site and account issues efficiently
  • Received multiple positive reviews which acknowledged dedication to excellent customer service
  • Remained up-to-date on latest technologies and solutions applicable to company products
  • Analyzed user-generated trouble tickets to determine causes of problems and took appropriate action for resolution.
  • Directed site surveys to ascertain best positioning of equipment for strongest signal reception.
  • Tested equipment and circuits using various tools such as standard hand tools and network diagnostic tools.
  • Repaired cut cable of various sizes and worked with color-coded wires and cables.
  • Employed hoists, drills, precision measuring instruments and electronic testing devices.
  • Followed standards and procedures to maintain safe work environment.
  • Oversaw business telecommunication networks, telephones and office equipment.

Technical Support Representative

American Customer Service
07.2015 - 10.2016
  • Monitors inbound and outbound telephone calls within call center to ensure customer service meets quality assurance standards
  • Resolved customer issues in clear, courteous and straightforward manner
  • Critical thinker who addresses customer support issues quickly
  • Compiled and accurately entered electronic data
  • Increased sales by educating prospects on benefits of products and services in comparison to competitors
  • Retained existing clients and developed new business by extending high quality and efficient service
  • Worked closely with team members to meet or exceed all customer service requirements
  • Described solutions to customers accurately and persuasively

Customer Service Associate Sales Lead

Sports Authority
06.2011 - 05.2016
  • Developed dynamic ownership skills by resolving challenging situations and asking in-depth questions of customers
  • Researched product locations and if items were at different facility, arranged for drop shipments
  • Promoted to team lead of customer service for displaying outstanding enthusiasm and remaining calm in extremely trying situations
  • Enforced on-time shipment of products to create exceptional customer experiences
  • Picked up incoming stock and delivered materials to designated locations
  • Developed and actualized customer service initiatives to decrease wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Boosted sales revenue by skillfully promoting diverse service options.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.

Education

Psychology

Georgia State University
Atlanta, GA

No Degree - Project Management

Coursera

High School Diploma -

Dunwoody High School
Dunwoody, GA

Skills

  • Training Oversight
  • Organization and Time management
  • Weapons screening
  • Safety and security regulations
  • Time management
  • Administrative support
  • Employee training and development
  • Multitasking Abilities
  • Planning and Coordination
  • Teamwork and Collaboration
  • Self-Motivated
  • Flexible and Adaptable
  • Crowd management
  • Incident reporting
  • Access control
  • De-escalation techniques
  • Threat assessment
  • Security equipment operation
  • Emergency procedures
  • Risk analysis
  • Crisis response
  • Security planning
  • Emergency response
  • Risk mitigation
  • Guest screening
  • Magnetometer operation
  • Teamwork and collaboration
  • Problem-solving
  • Attention to detail
  • Problem-solving abilities
  • Daily incident reporting
  • Excellent communication
  • Vulnerability assessment
  • Organizational skills
  • Team collaboration
  • Adaptability and flexibility
  • Relationship building
  • Incident reports
  • Incident investigation
  • Training drills
  • Safety and security procedures
  • Emergency response and management
  • Active shooter training
  • Crowd control
  • Analytical thinking
  • Conflict resolution
  • Body searches
  • Special event security

References

Taylor Dey - Manager, Safety and Security at Major League Soccer 

Contact: Taylor.Dey@MLSsoccer.com - 585.978.1635


Lonnie Allen - Director, Event Security at Mercedes Benz Stadium

Contact: Lonnie.Allen@mercedesbenzstadium.com - 404.242.2588







Activities & Volunteering

Cornerback for the Atlanta Steam (LFL)

Volunteer for Comcast Cares (community service)

Hosea Helps/ Hosea feeds the feed the Hungry

Volunteer for Red Cross Blood Drives

Volunteer for Delta Military Lounge

Timeline

Event Manager

S.A.F.E. Management
01.2025 - Current

Office and Event Coordinator

S.A.F.E. Management
10.2022 - 01.2025

Event Security Manager - Part Time

S.A.F.E Management
04.2018 - 08.2022

Advance Technical Support Specialist (Team Lead)

Comcast
11.2017 - 02.2022

Communications Technician 3

Comcast
10.2016 - 11.2017

Technical Support Representative

American Customer Service
07.2015 - 10.2016

Customer Service Associate Sales Lead

Sports Authority
06.2011 - 05.2016

Psychology

Georgia State University

No Degree - Project Management

Coursera

High School Diploma -

Dunwoody High School

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Marianna Young