Marianne Avalos
Beaverton,OR
Summary
Hardworking employee with proven relationship-building and time management abilities in fast-paced restaurant situations. Successful at handling tables of all sizes with accuracy and impeccable service abilities. Strives to meet customer needs, increase satisfaction, and foster long-term loyalty.
Overview
5
5
years of professional experience
Work History
Server
BJ's Restaurant & Brewhouse
Eugene, OR
10.2023 - Current
- Provided excellent customer service to ensure satisfaction.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Checked for ID's to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Presented menus and answered questions regarding items.
- Informed customers of daily specials and signature menu items.
- Explained menu items, describing ingredients and cooking methods upon request.
Server
Oswego grill
Beaverton, OR
09.2021 - 09.2023
- Provided great service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Demonstrated knowledge about restaurant's menu.
- Greeted customers, answered questions and recommended specials to increase profits.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Trained new employees on restaurant procedures and plating techniques.
- Addressed complaints to kitchen staff and served replacement items.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
Manager
McDonald's
Hillsboro, OR
04.2021 - 09.2021
- Managed shifts in absence of store manager to deliver excellent customer service while promoting sales.
- Trained employees on additional job positions to maintain coverage of roles at all times.
- Organized store and maintained high standards for cleanliness of parking lot, restroom and stockrooms.
- Set challenging yet attainable goals to encourage continuous staff development.
- Assigned tasks to associates to fit skill levels and maximize team performance.
Crew Member
McDonald's
Hillsboro, OR
07.2019 - 04.2021
- Performed cleaning duties, including wiping tables and equipment, sweeping and refilling stocks.
- Restocked supplies, removed trash and cleaned areas.
- Kept restaurant lobby, front counter, drive-thru, kitchen and restrooms neat and clean throughout shift.
- Packed all fast food products in approved containers, cups and bags.
- Answered customer questions and took orders.
- Entered orders into computer system to send to order details to kitchen, mentioning customers special request and food allergies in person.
Education
High School Diploma -
Westview High School
Portland, OR06.2021
Skills
- Positive and Professional
- Menu Knowledge
- Guest Engagement
- Sales Techniques
- Order Management
- POS Operation
- Effective Customer Upselling
- Food Running
- Order Accuracy
- Cash Handling
Affiliations
- Member of Westview High School Women's soccer and track team.
Timeline
Server
BJ's Restaurant & Brewhouse
10.2023 - Current
Server
Oswego grill
09.2021 - 09.2023
Manager
McDonald's
04.2021 - 09.2021
Crew Member
McDonald's
07.2019 - 04.2021
High School Diploma -
Westview High School