Marianne Bairos
Boca Raton,FL
Summary
Dependable server is successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
4
4
years of professional experience
Work History
Front End Cashier
Western Beef
03.2020 - 04.2022
- Enhanced customer satisfaction by providing efficient and friendly service during checkout.
- Maintained a well-organized and clean workstation, ensuring a positive shopping experience for customers.
- Assisted in training new cashiers, sharing best practices and helping them become proficient in their roles.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies and ensuring financial integrity.
- Performed price checks for fellow cashiers, ensuring accurate pricing on merchandise for customers'' convenience.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Processed refunds and exchanges in accordance with company policy.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Learned duties for various positions and provided backup at key times.
- Worked with floor team and managers to meet wide range of customer needs.
- Handled cash with high accuracy and took care to check bills for fraud.
- Operated cash register to record transactions accurately and efficiently.
- Created staff break and lunch schedules strategically to keep store adequately staffed for customer traffic.
- Checked ID for age-restricted items to prevent sales of alcohol or tobacco products to ineligible customers.
- Maintained organized and orderly front end and removed carts, baskets, and debris.
- Approached every question or concern with calm and level-headed approach.
- Processed credit card, EBT, and gift certificate payments with electronic computer system.
- Handled customer complaints and concerns and escalated to direct supervisor for quick resolution.
- Developed rapport with regular customers through genuine interactions that fostered brand loyalty.
- Worked extended hours during holidays or peak seasons to provide additional support for increased customer traffic.
- Supported stocking efforts by organizing shelves near the front end cashier area, maintaining a visually appealing presentation of merchandise.
Server
Thick And Thin Italian Restuarant
03.2022 - 11.2023
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Checked guests' identification before serving alcoholic beverages.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Answered customers' questions, recommended items, and recorded order information.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Contributed to inventory management by monitoring stock levels and notifying management when supplies were low.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Inspected dishes and utensils for cleanliness.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Education
BBA - Business Management
Florida Atlantic University
Boca Raton, FL05.2025
Associate of Arts -
Florida Atlantic University
Boca Raton, FL05.2023
High School Diploma -
Olympic Heights Community High School
Boca Raton, FL05.2021
Skills
- Guest Engagement
- Safe Food Handling
- Transactions and Cash Handling
- Team Player
- Reliable and Responsible
- Staff Training
- Cleaning and Sanitizing
- Organizational Skills
- Multitasking Abilities
- Exceptional Customer Service
- Strong Work Ethic
- Foreign Language Proficiency
- Performance Improvement
Languages
Portuguese
Native or Bilingual
Timeline
Server
Thick And Thin Italian Restuarant
03.2022 - 11.2023
Front End Cashier
Western Beef
03.2020 - 04.2022
BBA - Business Management
Florida Atlantic University
Associate of Arts -
Florida Atlantic University
High School Diploma -
Olympic Heights Community High School
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