Marianne Banks
Elkville,IL
Summary
Highly organized individual with a strong background in customer relationship management and staff training. Proven ability to enhance team performance and streamline processes, contributing to improved customer satisfaction and operational efficiency.
Overview
10
10
years of professional experience
3
3
Certification
Work History
Shuttle Bus Driver
South Central Transit
Du Quoin, IL
03.2022 - Current
- Ensured passenger safety by conducting pre-trip vehicle inspections and adhering to safety protocols.
- Managed route schedules efficiently, optimizing travel times while accommodating passenger needs.
- Provided exceptional customer service, assisting passengers with inquiries and special requirements during transit.
- Maintained accurate records of daily mileage, passenger counts, and incident reports for compliance purposes.
- Trained new drivers on operational procedures and customer service standards to enhance team performance.
Manager
Jackson Hewitt Tax Service Inc
Du Quoin, IL
12.2021 - 05.2022
- Led team in delivering exceptional customer service during tax preparation season.
- Streamlined filing processes, enhancing accuracy and efficiency for client returns.
- Trained and mentored staff on tax software and compliance regulations.
- Developed effective strategies to address client inquiries and resolve issues promptly.
- Maintained professional, organized, and safe environment for employees and patrons.
Sales Associate
Kohls Department Store
Carbondale, IL
06.2021 - 12.2021
- Delivered exceptional customer service to enhance shopping experience and foster repeat business.
- Managed inventory levels, ensuring product availability and adherence to store standards.
- Assisted in merchandising efforts, promoting seasonal promotions and driving sales through visual displays.
- Trained new associates on sales techniques and operational procedures for improved team performance.
Special Needs Bus Monitor
Storer Transportation
Modesto, CA
03.2019 - 06.2021
- Ensured safety and well-being of students during transport to and from school.
- Assisted drivers in maintaining punctual schedules for student pickups and drop-offs.
- Monitored student behavior, promoting a positive environment on the bus.
- Communicated effectively with parents and staff regarding student needs and concerns.
- Implemented emergency procedures, ensuring swift response to potential incidents.
- Collaborated with special education staff to address individual student requirements effectively.
- Assisted students in using assistive devices such as wheelchairs or lifts when necessary, ensuring their safe transport on the bus.
Specialty Sales Representative
JCPenney
Modesto, CA
01.2017 - 03.2019
- Conducted in-depth product presentations, highlighting unique features and benefits tailored to client needs.
- Collaborated with cross-functional teams to develop strategic marketing initiatives that enhanced product visibility.
- Mentored junior sales representatives, fostering professional development and enhancing team capabilities.
- Leveraged CRM tools to track customer interactions and streamline follow-up processes, ensuring consistent communication.
- Streamlined internal processes for improved efficiency, allowing for more time spent on direct client interactions and relationship-building efforts.
Cashier
Home Depot
Riverbank, CA
01.2016 - 02.2017
- Processed high volumes of transactions accurately and efficiently.
- Managed cash register operations, ensuring balanced cash drawers at shift end.
- Assisted customers with product inquiries and locating merchandise throughout the store.
- Resolved customer complaints promptly, enhancing overall shopping experience.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Promoted store promotions and incentive programs to increase overall sales revenue.
Education
High School Diploma -
James C. Enochs
Modesto, CAAssociate of Science - Organizational Learning Innovation Development
Southern Illinois University, Carbondale
Carbondale, IL12-2027
Skills
- Team leadership
- Staff training and development
- Customer relationship management (CRM)
- Sales presentations
- Persuasive speaking
- Analytical thinking
- Exceptional customer service
- Upselling
- Professional demeanor
Certification
1 - CDL Class C - Passenger Endorsement
2 - PTIN - Preparer Tax Identification Number
3 - Active Life and Health Insurance License
Languages
English
Native or Bilingual
Spanish
Limited Working
French
Elementary
Interests
- Avid Reader
- Backpacking and Hiking
- Interior Design
- Creative Writing
Timeline
Shuttle Bus Driver
South Central Transit
03.2022 - Current
Manager
Jackson Hewitt Tax Service Inc
12.2021 - 05.2022
Sales Associate
Kohls Department Store
06.2021 - 12.2021
Special Needs Bus Monitor
Storer Transportation
03.2019 - 06.2021
Specialty Sales Representative
JCPenney
01.2017 - 03.2019
Cashier
Home Depot
01.2016 - 02.2017
High School Diploma -
James C. Enochs
Associate of Science - Organizational Learning Innovation Development
Southern Illinois University, Carbondale