Marianne Bliss
Interlochen,MI
Summary
Motivated server with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
22
22
years of professional experience
Work History
Server
Sleder's Tavern
06.2019 - 01.2024
- Maximized table turnover rate by efficiently attending to customer needs.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions. Raised sales per customer by 60%.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport. Increased seating capacity by increasing personal section up to 15 tables.
Self Employed, Online Reseller
Self-employeed
12.2018 - 06.2019
- Optimized product listings for enhanced visibility in online marketplaces, resulting in increased sales volume.
- Maintained organized storage facilities for physical inventory items, ensuring easy access for quick order fulfillment while minimizing damages or loss of goods.
- Increased customer satisfaction by providing timely and accurate responses to inquiries regarding products and sales.
Store Manager
Rally House
04.2018 - 10.2018
- Maximized sales by creating innovative visual merchandising displays and store layouts.
Server/Bartender
E. G. Nick's Grill and Tavern
01.2018 - 04.2018
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions
Cart, Wait, & Bar Staff
Devils Ridge Golf Club
Oxford, MI
07.2017 - 12.2017
- Self-motivated, strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Increased outdoor liquor sales by 600% on shifts worked
Online Reseller
Self-employeed
Las Vegas, NV
10.2014 - 06.2017
- Self-motivated, strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
Merchandise Flow Supervisor
Victoria's Secret
09.2015 - 05.2017
- Enhanced merchandise flow efficiency by implementing streamlined processes and procedures.
- Reduced stock discrepancies through meticulous inventory management and regular audits.
- Led team of associates in executing daily tasks for optimal store operations and customer satisfaction.
- Strengthened communication between sales floor and backroom teams to ensure timely product replenishment.
Assistant General Manager
Adidas Sports Performance
01.2015 - 04.2015
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Increased customer satisfaction by addressing and resolving concerns timely.
Store Manager
American Eagle Outfitters
07.2013 - 09.2014
- Efficiently managed store sales and key performance indicators through properly trained and developed staff
- Leader of Management Development Program and was responsible for successfully conducting and planning Department Of Responsibilities (DOR) training for both full and part time management
- Managed staff of 25+ part time associates, and 3 full time managers
- Store chosen to test additional sales through new B.O.S.S
- (Buy Online Ship from Store) process
- Responsible for sales and training of Aerie, AEO sister company
- Home of Aerie shop in store
- Increased Aerie sales by 2%
- Increase above that of company.
Store Manager
American Eagle Outfitters
04.2011 - 07.2013
- Efficiently managed store sales with improvement in ALL Key Performance Indicators
- Each KPI result also exceeded that of company.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Increased loyalty program that boosted repeat business and increased overall sales revenue.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies
Assistant Store Manager
American Eagle Outfitters
09.2007 - 04.2011
- High performance ASM driving all key performance indicators along with exceptional customer service through associates supervised, as well as peers coached
- Held role as loyalty captain for store as well as district
- Store finished top in district and region in category of credit; based on American Eagle credit cards opened, as well as used
- Cross-trained and excelled in each DOR
- Given responsibilities of 'level up' as visual manager
- Planned, led, and executed floor-sets at home store as well as two other stores within district
- High performance and potential allowed for next level up exposure, responsibilities, and shadowing
- Resulted in promotion to Store Manager in 2011.
Server
Shakespeare's Pub
09.2006 - 01.2010
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Sales Lead
Nordstrom
07.2005 - 06.2007
- Expert in current fashion trends and how to utilize them to build great fashionable wardrobes
- Provided excellent customer service to hundreds daily
- Gained and maintained personal connections through use of 'Personal Book,' as well as loyalty programs
- Consistently ranked in top tier for new credit accounts.
Cart, Wait, & Bar Staff
Devils Ridge Golf Club
04.2006 - 08.2006
Assistant Manager
Nordstrom
03.2005 - 07.2005
- Responsible for teaching and coaching employees in order to help them develop skills needed to take on larger roles within company
- Maintained strong people, organizational, and delegation skills. Resulting in placement of Future Nordstrom Leaders.
Sales Lead
Nordstrom
10.2004 - 03.2005
- Provided exceptional customer service, through product knowledge, and extraordinary selling skills
- Consistently ranked among top sales performers
- Demonstrated strong leadership skills, and was promoted to Department Assistant Manager.
Server
E. G. Nick's Grill & Tavern
01.2002 - 08.2004
Education
Communications - Communications
Western Michigan University
Kalamazoo, MISkills
- Customer Service (10 years)
- Serving Experience (10 years)
- Retail Sales Management (10 years)
- Employee Trainer (10 years)
Timeline
Server
Sleder's Tavern
06.2019 - 01.2024
Self Employed, Online Reseller
Self-employeed
12.2018 - 06.2019
Store Manager
Rally House
04.2018 - 10.2018
Server/Bartender
E. G. Nick's Grill and Tavern
01.2018 - 04.2018
Cart, Wait, & Bar Staff
Devils Ridge Golf Club
07.2017 - 12.2017
Merchandise Flow Supervisor
Victoria's Secret
09.2015 - 05.2017
Assistant General Manager
Adidas Sports Performance
01.2015 - 04.2015
Online Reseller
Self-employeed
10.2014 - 06.2017
Store Manager
American Eagle Outfitters
07.2013 - 09.2014
Store Manager
American Eagle Outfitters
04.2011 - 07.2013
Assistant Store Manager
American Eagle Outfitters
09.2007 - 04.2011
Server
Shakespeare's Pub
09.2006 - 01.2010
Cart, Wait, & Bar Staff
Devils Ridge Golf Club
04.2006 - 08.2006
Sales Lead
Nordstrom
07.2005 - 06.2007
Assistant Manager
Nordstrom
03.2005 - 07.2005
Sales Lead
Nordstrom
10.2004 - 03.2005
Server
E. G. Nick's Grill & Tavern
01.2002 - 08.2004
Communications - Communications
Western Michigan University
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