Marianne Brands

• Responsible for all financial aspects of business
• Incoming and outgoing billing
• Exceptional customer service
• Client communication
• Record keeping
• Online auctions
• In person online live auction
• Inventory procurement
• Sales
• Exceptional attendance
• Recruiting and maintaining good business relationships

• Company Overview: This position supervises three individual programs: the Families Rapid Re-housing Program, the Home from School Program, Kc Esg shelter to housing program, and the Keeping Families Together Program
• Rapid Re-Housing (RRH) is a national best practice in quickly resolving a household's homelessness
• RRH provides limited financial assistance and housing stability case management to households experiencing homelessness in King County
• The Home from School program is a collaborative effort with the Bailey Gatzert Elementary School and the Seattle Housing Authority
• This program provides housing stability case management and permanent housing vouchers to families experiencing homelessness at the Bailey Gatzert School
• The Keeping Families Together Program is a collaborative effort with the King County Housing Authority, the Seattle Housing Authority, and the Department of Children, Youth, and Families
• This program provides housing stability case management and permanent housing vouchers to families with an open Child Protective Services case caused by housing instability
• This position is responsible for a total operating budget of over three million dollars and multiple contracts
• This position supervises three individual programs: the Families Rapid Re-housing Program, the Home from School Program, Kc Esg shelter to housing program, and the Keeping Families Together Program

• Company Overview: Low barrier harm reduction setting
• Work with policy development and implementation, staff training and day to day operations and facilities
• Work with staff and clients to ensure the shelter is a safe and compassionate environment that supports clients in obtaining housing
• Coordinate purchasing
• Oversee maintenance of facility, equipment and supplies
• Handle emergency and facility issues
• Develop emergency plans for the program
• Respond to client complaints and issues promptly and seek resolution at the lowest level possible
• Review decisions to bar clients from participation in the programs to ensure policy and contract compliance
• Oversee Facilities operations and meet weekly with Maintenance Supervisor and Advocate Supervisor to provide oversight and ensure unit inspections, unit turns, shelter safety, overall cleanliness and habitability of the building
• Participate in unit inspections and create and serve applicable written notices and coordinate unit cleanliness issues with Care team staff
• Provide direction and support to staff by responding to emergency after hours' coverage; including ensuring minimum 24/7 staffing levels are always met
• Investigating, writing and serving client Shelter Violations, including involuntary shelter bars and exits; and completes disciplinary and safety
• Create and manage new 'paperless' programming and confidential data in HMIS
• Monitor the CCS Accounting Department's financial reports, keeping an internal accounting of all expenditures and receipts
• Prepare all financial information for contract reporting
• Locate and prepare facility, financial and contract information as needed for audits
• Fill out check requests for program's expenses
• Monitor payments of accounts and communicate with vendors
• Confirm enrollment of new clients and referrals into the HMIS and Shift note for data accuracy
• Generate reports and insure data quality and accuracy of all Client information
• Preform all duties included in Business manager's responsibilities
• Assist staff team with client issues and crisis intervention as needed
• Observe/follow guidelines on confidentiality rights of clients and respect their privacy
• Facilitate staff meetings
• Contribute to and support a positive, team-oriented, culturally diverse work environment
• Supervise Maintenance and Janitorial staff, schedules/meetings
• Participate as team member in staff and supervisory meetings as required
• Low barrier harm reduction setting

• User Support and Maintenance Provide 'help' desk related duties to support Enginuity and Clarity HMIS database solutions at main campus and our satellite offices
• Troubleshoot and track resolution of user database related issues
• Work with lead database technician and vendors to swiftly resolve user database issues
• Create and deactivate user accounts and permissions
• Assist staff with password lockouts
• Create reports and database shortcuts that would help improve user database efficiency
• Database Quality Assurance Evaluate issues in the database and determine what corrective actions are needed
• Engage in quality improvement data review to monitor data quality
• Generate data quality reports for directors and program managers
• Work with users to troubleshoot issues affecting data quality
• Support program managers during data collection and quality review sessions Support current quality improvement practices in regards to data input and outcomes tracking by providing feedback as needed
• Training Provide direct instruction and training to assist users with questions regarding Enginuity and Clarity HMIS solutions
• Work with Data team to identify additional training that can be offered to end users
• Train staff/managers, and ensure that the data output maintains integrity
• Ability to provide off-site training to programs located within King County
• Coordinated Entry Support Work with CCS agency lead to provide support for users accessing King County HMIS
• Information Flow and Data System Design Setup programs including outcomes in the database based on contracts from funders
• Work with various users groups, tech support personnel, and management to support modifications to the database
• Test new modules and system updates to ensure alignment with program requirements during database modifications
• Understand the entire flow of Information throughout Homeless Services including direct service provision, data entry, internal reporting, and external reporting to funders for both billing and performance measuring
• Administration Attend weekly data management meetings and other data related meetings
• Attend training workshops and opportunities to continually improve knowledge and skills
• Keep internal computer data organized Maintain departments organization and administrative duties Maintain paperwork and office supplies

All work experience below serves as description for all The Salvation Army positions listed above

• Serve as administrator, teacher, social worker, counselor, youth leader
• Respond to community disasters, fire and police and oversee emergency services
• Maintained detailed administrative and procedural processes to improve accuracy and efficiency
• Verified and logged in deadlines for responding to daily inquiries
• Scheduled and confirmed appointments for entire management team
• Increase meeting efficiency by developing meeting agendas
• Communicated with clients, employees and other individuals to answer questions and explain information
• Expanded client service offerings by securing grants and effectively networking
• Represent the agency to, funding and field sources at meetings and conferences
• Addressed program and policy issues, developed best practices and improved service delivery
• Manage all child safety trainings and ongoing qualifications for staff and volunteers while keeping meticulous records
• Managed a caseload of clients at any given time
• Refer clients to partner agencies for additional services
• Meet with clients one-on-one to determine necessary services and make appropriate treatment recommendations
• Evaluate team member performance and offered constructive feedback
• Referred families to food banks, financial assistance programs, employment and training support and health and immigration services
• Establish effective working relationships with clients, government officials and media representatives
• Establish and maintain cooperative relationships with representatives of community, consumer, employee and public interest groups
• Cultivate positive relationships with the community through effective programming

Founded and managed all features of business, including customer service, accounting, inventory management, sales, marketing, staffing and training