Marianne Donlon
Marlboro,NJ
Summary
Energetic professional with years of experience in the customer service field. Considered valuable and hardworking employee by supervisors and peers. Successful at creating an excellent customer service experience. Prepared to offer skills and experience to growth-oriented company.
Overview
14
14
years of professional experience
Work History
Team Lead - E Service Specialist
HSN, Home Shopping Network
St. Petersburg, FL
06.2007 - 06.2021
- Setting team workloads, training staff members and ensuring employees work towards company goals and objectives
- Responded promptly to customer live chats, e-mails and customer service calls while promoting additional products and services while maintaining a professional rapport with customers
- Projects an energetic attitude, warm welcome and positive image of our brand while efficiently handing both internal and external customer service contacts using multiple service platforms
- Demonstrate passion and enthusiasm for delivering a perfect customer experience, maintaining focus and positively while resolving multiple issue including complex problems
- Work to achieve first contact resolution using judgment to find creative solutions to resolve customer issues
- Ability to compose a grammatically correct, concise, and accurate written response to customers issues via e-mail and/or live chat
- Ability to handle to multitask and handle multiple customer contacts at one time
- Identify and communicate trends to support teams regarding customer issues and technical issues.
Education
Some College (No Degree) - Business Management
Taylor Business Institute
Manasquan, NJHigh School Diploma - Business Management
Raritan High School
Hazlet, NJSkills
- Proven ability to maintain performance expectations
- Ability to work independently with high degree of accuracy
- Proficiently with multitasking, prioritizing, and managing time efficiently
- Strong reading comprehensive and problem solving skills
- Strong knowledge of ZenDesk, GSuite, Office and multiple other programs
- Natural self starter
Timeline
Team Lead - E Service Specialist
HSN, Home Shopping Network
06.2007 - 06.2021
Some College (No Degree) - Business Management
Taylor Business Institute
High School Diploma - Business Management
Raritan High School
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