Marianne Dural
Tacoma,WA
Summary
Proven multitasker and communicator, I excelled at Holiday Inn by enhancing guest satisfaction and maintaining high cleanliness standards. My adeptness at managing high-pressure situations and ensuring sanitation practices positions me as a valuable asset. Achievements include leading teams to improve service delivery efficiency and fostering a welcoming environment, showcasing my hard skill in sanitation and soft skill in team motivation.
Overview
9
9
years of professional experience
Work History
Breakfast Attendant
Holiday Inn
08.2023 - 10.2024
- Displayed strong attention to detail when setting up buffet stations or cleaning the dining area after service.
- Maintained proper food handling procedures by following safety and sanitation guidelines diligently.
- Adhered to hotel brand standards when preparing meals and maintaining the appearance of the dining area.
- Handled high-pressure situations calmly while multitasking effectively during peak service times.
- Restocked serving dishes, utensils, and condiments as needed to ensure optimal availability for guests throughout breakfast service hours.
Front Desk Agent
Holiday Inn
08.2023 - 10.2024
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
Front Desk Receptionist
Best Western Hotel
07.2021 - 08.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Hourly Manager
Burger King
03.2016 - 07.2021
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Assisted in frying, cooking, prepping food.
- Expedited meals out to guests.
Education
Social Service Associates - Social Services
Pierce Community College
Steilacoom, WA06.2007
Skills
- Efficient multitasking
- Cleanliness standards
- Sanitation Practices
- Stocking
Timeline
Breakfast Attendant
Holiday Inn
08.2023 - 10.2024
Front Desk Agent
Holiday Inn
08.2023 - 10.2024
Front Desk Receptionist
Best Western Hotel
07.2021 - 08.2024
Hourly Manager
Burger King
03.2016 - 07.2021
Social Service Associates - Social Services
Pierce Community College
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