Marianne Fazio
Pflugerville,TX
Summary
Adept at enhancing guest experiences through exceptional service and a strong work ethic, I excelled in high-volume dining at Alaska Pete’s Steaks and Seafood. My expertise in cash handling and guest engagement, alongside a proven ability to manage multiple tasks efficiently, significantly boosted customer satisfaction and operational smoothness. Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
17
17
years of professional experience
Work History
Server
Alaska Pete’s Steaks and Seafood
03.2017 - 08.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Server
Pub 570
01.2008 - 02.2017
- Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Education
Bachelor of Arts - Liberal Arts
St. John’s University
Queens, NY06.1990
Skills
Strong Work Ethic
Exceptional customer service
Cash Handling
Guest Engagement
Professional Appearance
Menu Memorization
Memory retention
Cleanliness standards
Hospitality service expertise
High-volume dining
Timeline
Server
Alaska Pete’s Steaks and Seafood
03.2017 - 08.2024
Server
Pub 570
01.2008 - 02.2017
Bachelor of Arts - Liberal Arts
St. John’s University