Marianne Forde
Perkasie,PA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Account Manager
Encompass Elements Inc.
08.2017 - 03.2024
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Evaluated client needs and developed tailored solutions to increase positive customer ratings.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Educated clients on new products or services to increase customer engagement with brand.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
- Coordinated with internal teams to facilitate prompt delivery of client projects.
- Assisted in the development of training materials for new hires, ensuring smooth onboarding process.
Software Tester
Encompass Elements Inc.
07.2013 - 08.2017
- Developed, implemented and maintained automated testware for scripts, functions and programs to boost testing efficiency.
- Enhanced user experience by conducting usability testing and providing actionable feedback to the development team.
- Carried out tests to identify, report and repair bugs and glitches.
- Reduced the number of production issues by performing rigorous stress and performance tests on software applications.
- Managed defect tracking systems efficiently, prioritizing issues based on severity and potential business impact for prompt resolution.
- Assisted developers in reproducing reported issues, expediting their resolution and improving overall product quality.
- Created successful test scripts to manage automated feature testing,
- Conducted thorough post-release testing on software updates, ensuring seamless functionality and maintaining a high level of customer satisfaction.
- Collaborated with QA team to test software quality through manual and automated testing.
- Recommended changes and corrections to developers for optimal software performance and usability.
Education
Bachelor of Arts - Fine Arts
Pennsylvania State University
University Park, PASkills
- Account Management
- Customer Service
- Teamwork and Collaboration
- Client Relations
- Project Management
- Documentation And Reporting
- Order Management
- Schedule Management
- Order Processing
Additional Information
Cross trained in Estimating
Encompass Elements Inc from July 2004 to March 2024
Timeline
Account Manager
Encompass Elements Inc.
08.2017 - 03.2024
Software Tester
Encompass Elements Inc.
07.2013 - 08.2017
Bachelor of Arts - Fine Arts
Pennsylvania State University