Summary
Overview
Work History
Education
Skills
Timeline
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Marianne Fraschilla

Staten Island,NY

Summary

Experienced Office Management and Administration Professional with 25 years of experience optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader who blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

33
33
years of professional experience

Work History

Office Manager/Administrative Assistant

Dr. Jeffery Tambor
11.1998 - Current
  • Managed 10 employees with various personalities and from different cultures for large 2500 patient, physician practice.
  • Maintained up-to-date knowledge of healthcare regulations and policies, ensuring the practice remained in compliance at all times.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Developed comprehensive employee training programs to enhance staff performance and improve overall office procedures.
  • Managed supervisor itinerary and appointments and streamlined scheduling procedures.
  • Enhanced patient care by establishing strong relationships with medical professionals, including physicians, nurses, and technicians.
  • Cultivated strong relationships with vendors and partners supporting administrative operations.
  • Completed bi-weekly payroll for 10 employees.
  • Hired, managed, developed and trained staff, established and monitored goals, and administered salaries for staff.
  • Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
  • Improved patient satisfaction by implementing efficient scheduling and appointment management systems.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Used Dataware and Emedys to schedule appointments for doctor visits and procedures.
  • Called patients to confirm scheduled appointments day in advance.
  • Managed incoming phone calls efficiently, directing callers to appropriate personnel while providing courteous service at all times.
  • Operated highly specialized laboratory equipment to process specimens and completed EKGs and other tests based on patient presentation in office.
  • Reduced wait times for patients by implementing an efficient triage system for urgent cases.
  • Completed comprehensive diagnostic testing of blood, urine and other body fluids.
  • Completed the scanning of charts for electronic medical record.
  • Involved in preauthorization for patient medical procedures.

Medical Assistant

Staten Island University Hosptial
08.1991 - 11.1998
  • Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
  • Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
  • Assisted physicians with minor surgeries, routine procedures and diagnostic tests
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Completed EKGs and other tests based on patient presentation in office.
  • Collected and documented patient medical information such as blood pressure, weight, symptoms and allergies.
  • Measured patient pulse oximetry.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Worked flexible hours across night, weekend, and holiday shifts.

Education

Coursework -

CUNY College of Staten Island
Staten Island, NY

Coursework -

Staten Island Univerasity Hospital
Staten Island, NY North Site

High School Diploma -

Tottenville High School
Staten Island, NY

Skills

  • Scheduling and calendar management
  • Payroll Processing
  • Staff Management
  • Customer Relations
  • Team Leadership
  • Training and coaching
  • Workflow Optimization
  • Staff hiring and training
  • Staff Development

Timeline

Office Manager/Administrative Assistant

Dr. Jeffery Tambor
11.1998 - Current

Medical Assistant

Staten Island University Hosptial
08.1991 - 11.1998

Coursework -

CUNY College of Staten Island

Coursework -

Staten Island Univerasity Hospital

High School Diploma -

Tottenville High School

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Marianne Fraschilla