Marianne Gliko
Great Falls,MT
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Dedicated healthcare administrative leader and professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
45
45
years of professional experience
1
1
Certification
Work History
Director, Risk, Quality, Process & Performance Imp
Great Falls Clinic Hospital
06.2021 - Current
- Established departmental performance goals and provided feedback for underperforming areas.
- Evaluated company documentation to verify alignment with regulatory requirements.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Facilitated cross-functional collaboration for improved decision-making processes within the organization.
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reported issues to higher management with great detail.
- Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.
- Proactively identified potential risks and implemented mitigation strategies to minimize negative impacts on projects or business operations.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Self-motivated, with a strong sense of personal responsibility.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Worked flexible hours across night, weekend, and holiday shifts.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Excellent communication skills, both verbal and written.
- Managed time efficiently in order to complete all tasks within deadlines.
- Strengthened communication skills through regular interactions with others.
- Passionate about learning and committed to continual improvement.
- Applied effective time management techniques to meet tight deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Demonstrated leadership skills in managing projects from concept to completion.
- Proved successful working within tight deadlines and a fast-paced environment.
Emergency Department RN
Great Falls Clinic Hospital
08.2016 - 10.2022
- Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Equipped patients with tools and knowledge needed for speedy and sustained recovery.
- Participated in disaster preparedness drills within the hospital setting ensuring readiness to respond in times of crisis.
- Managed patients recovering from medical or surgical procedures.
- Led teams in driving successful patient outcomes by prioritizing standard of care and best practices.
- Evaluated patient histories, complaints, and current symptoms.
- Enhanced patient satisfaction by delivering compassionate, individualized care to each patient.
- Consistently maintained accurate electronic health records, promoting seamless coordination of care among healthcare providers.
- Recognized signs of potential violence or abuse in patients, implementing appropriate interventions to ensure safety and report concerns as mandated by law.
- Answered codes quickly and orchestrated efficient, skilled medical care.
- Collaborated with leadership to devise initiatives for improving nursing satisfaction, retention and morale.
- Maintained compliance with hospital policies and procedures, adhering to strict infection control practices to reduce the spread of disease. COVID 2020 presented many unknowns, and I never contracted the virus! The emergency department was the 'go to' for fear, illness, and FDA released medications for this highly communicable virus.
- Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
- Served as a liaison between physicians, patients, and families, fostering open communication channels during challenging medical situations.
- Contributed to improved quality metrics by actively participating in performance improvement initiatives within the emergency department.
- Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
- Provided mentorship to new nursing staff, sharing clinical knowledge and best practices for effective patient care.
- Communicated openly and collaboratively with all healthcare staff to organize successful patient care.
- Educated patients and answered questions about health condition, prognosis, and treatment.
- Provided skilled, timely and level-headed emergency response to critically-ill patients.
- Cared for as many as 45 patients each day, quickly identifying concerns, controlling symptoms and providing expert emergency care.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Conducted thorough physical assessments on each patient upon arrival, identifying urgent needs or potential complications requiring immediate attention.
- Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
- Improved patient outcomes by providing high-quality nursing care in a fast-paced emergency department setting.
- Regularly attended continuing education classes and workshops, staying up-to-date with the latest advancements in emergency nursing practices and patient care techniques.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Prevented medication errors by accurately administering medications and monitoring patient responses.
- Worked flexible hours across night, weekend, and holiday shifts.
- Developed and maintained courteous and effective working relationships.
Cardiovascular Intensive Care RN
Benefis
04.2000 - 11.2015
- Maintained quality care and comfort for patients with heart failure, pulmonary hypertension, and other conditions.
- Aligned nursing goals with department objectives to enhance overall performance metrics within the healthcare facility.
- Organized and managed care of patients undergoing various therapies and procedures.
- Monitored patient reactions after administering medications and IV therapies.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Contributed substantially to successful department JCAHO accreditation by consistently operating to highest standards of care.
- Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems. This patient population is dangling on the thread of life, my job was to inch them along to wellness and recovery, with education for self care and lifestyle management for longevity.
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
- Conferred with physicians to discuss diagnoses and devise well-coordinated treatment approaches. These are one-on-one patients and require 100% undivided attention to detect a subtle change that needs intervention to avoid a deleterious event.
- Monitored patient reactions to drugs and carefully documented findings.
- Provided exceptional care to high-acute patients needing complex care such as ventilator management, extensive wound care and rehabilitation.
- Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
- Participated in nursing simulation activities, evidence-based practice project implementation and competency development to further nursing education.
- Managed quality care for patients with heart failure, end-stage renal disease and coronary artery disease.
- Investigated and resolved issues affecting hospital operations and patient care.
- Improved patient outcomes by providing high-quality nursing care and implementing evidence-based practices.
- Updated patient charts with data such as medications to keep records current and support accurate treatments.
- Mentored new nursing staff, contributing to a supportive work environment and improved retention rates.
- Advocated for patients by communicating care preferences to practitioners, verifying interventions met treatment goals and identifying insurance coverage limitations. Very active member of the Ethics Committee.
- Skilled at working independently and collaboratively in a team environment.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Paid attention to detail while completing assignments.
Pulmonary Office RN
Benefis Hospital
05.2000 - 08.2015
- Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use, and disease management.
- Assessed patient conditions promptly upon admission to determine appropriate interventions and prioritize care needs.
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Implemented care plans for patient treatment after assessing physician medical regimens.
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations. Pulmonary patients live with Shortness of Breath, and tachypnea, they require a calm RN to help them when they are not realizing they are sicker than normal, and need to call at the onset for mitigation of a hospital admission.
- Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.
- Sustained quality standards by performing routine medication audits and upholding internal and industry best practices.
- Implemented medication and IV administration, catheter insertion, and airway management.
- Enhanced patient satisfaction through effective communication, empathy, and timely response to their needs.
- Educated patients on disease management and self-care techniques, promoting lifestyle changes for improved health.
- Recorded details regarding therapies to keep patient charts updated.
- Monitored patient reactions to drugs and carefully documented findings. New medications for asthma were available, Xolair, which promoted a more quality lifestyle for the patients. Many patients led healthier and more productive lives with this medication.
- Provided emotional support to patients and their families.
- Equipped patients with tools and knowledge needed for speedy and sustained recovery.
Gastroenterology Office Manager -RN
Benefis Hospital
11.2011 - 07.2015
- Organized travel arrangements for executives by researching cost-effective options while accommodating individual preferences.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services. We used a lot of LOCUMS for relief of only two local providers offering 24/7 /365 days needed care
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Managed office operations while scheduling appointments for department managers. Training schedulers and CMAs for complex preparation instructions of procedural appointments, Colonoscopies, EGDs, ERCPs, rendezvous procedures with OR Surgeons, transferring to higher level centers for complex and rare conditions. Receiving and managing liver transplant survivors.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Established team priorities, maintained schedules and monitored performance.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Created, maintained and updated filing systems for paper and electronic documents. GI has a lot of follow ups with timelines that are regulatory for optimum payment reimbursements. The practice generated $5 million a year from our office and the provider interventions, never with denials of payments.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Launched quality assurance practices for each phase of development
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Defined clear targets and objectives and communicated to other team members.
- Maintained computer and physical filing systems.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Organized and detail-oriented with a strong work ethic.
- Proved successful working within tight deadlines and a fast-paced environment. I had a working document for a standby list, coaching the patient to remain ready for an add on- no show - late cancellation procedure to be added onto same day. Effectively keeping our schedules full and creating a happy customer that was eager for symptom resolutions, answers, and progression of plan of care.
- Evaluated patient histories, complaints, and current symptoms.
- Updated patient charts with data such as medications to keep records current and support accurate treatments.
- Monitored patient reactions to drugs and carefully documented findings. We were the pioneer office for the new release of Hepatitis C virus - with a cure! The medications and care of these patients was very complex and required high level understanding, management, and mitigation of the side effects. We had a very successful cure rate with optimal patient compliance through miserable side effects they experienced, but remained on the therapy. .
- Championed quality improvement initiatives within the unit by identifying areas for improvement and implementing evidence-based strategies.
Home Care RN
Benefis Hospital
07.1996 - 03.2000
- Collaborated with vendors to procure medical equipment, supplies and services.
- Observed and documented patient factors such as diets, physical activity levels, and behaviors to understand conditions and effectively modify treatment plans.
- Advocated for patients'' needs by collaborating with social workers, therapists, and other healthcare professionals to address barriers to care.
- Developed and implemented discharge plans to promote continued care after discharge.
- Assisted patients with activities of daily living to promote independence.
- Implemented care plans for patient treatment after assessing physician medical regimens.
- Delivered after-hours care to patients based on strict role-call rotations.
- Maintained open communication channels with patients'' primary physicians to ensure continuity of care across different providers.
- Educated patients and families on disease processes, medications and treatments.
- Improved patient safety through diligent observation, assessment, and reporting of potential risks or hazards in the home environment.
- Evaluated effectiveness of current treatments by regularly reassessing patient condition and adjusting care plans accordingly.
- Provided physical assessments, medication, and chronic disease management to home health patients.
- Delivered high-quality care while adhering to all relevant legal, ethical, and professional standards within the home health setting.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
Coronary Care RN
Benefis Hospital
06.1986 - 12.1996
- Collaborated with interdisciplinary teams for comprehensive patient care plans, resulting in better health outcomes.
- Provided exceptional care to high-acute patients needing complex care such as ventilator management, extensive wound care and rehabilitation.
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
- Worked with healthcare team to develop new dialysis treatment flow sheet and other log forms, improving clinical documentation and accountability.
- Maintained quality care and comfort for patients with heart failure, pulmonary hypertension, and other conditions.
- Conveyed treatment options, diagnosis information and home care techniques to patients and caregivers to continue care consistency.
- Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
- Evaluated patient histories, complaints, and current symptoms.
- Mentored new nursing staff, contributing to a supportive work environment and improved retention rates.
- Enhanced patient satisfaction through effective communication, empathy, and timely response to their needs.
- Conferred with physicians to discuss diagnoses and devise well-coordinated treatment approaches.
- Administered medications accurately and safely, reducing medication errors and adverse reactions.
- Developed all Care Plans for the entire population of the Coronary Care Unit, developed all teaching plans for the Coronary Care Unit.
Fighter Pilots Safety, Training, & Health Program
Montana Air National Guard
06.1983 - 09.1993
- Fighter Pilots Health Management and Safety Programs for defense of the NORAD region, F-16, F-101 Aircrafts and conversions.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
- Supported creation of detailed, technical financial models to value potential acquisition targets.
- Maintained accurate records of financial transactions for ease of reference in budget analysis or audits.
- Collected, arranged, and input information into database system.
- Actively participated in team meetings, offering insightful suggestions that led to innovative problem-solving strategies.
- Improved project outcomes by conducting thorough market research that informed strategic marketing decisions. Live missiles and guns with annual training in Florida with Naval pilots and simulators - Top Gun type 2 weeks every year.
- Sorted and organized files, spreadsheets, and reports. We had "floppy" discs back then, but also didn't trust these, so paper processes also.
- Participated in professional development opportunities to enhance skill set, contributing to overall intern growth and potential future employment prospects.
- Frequently inspected production area to verify proper equipment operation.
- Generated reports detailing findings and recommendations.
- Prepared comprehensive reports summarizing data analysis findings, informing key decision-makers of important trends and patterns.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
Dental Assistant and OR Tech
United States Air Force
03.1979 - 06.1993
- Managed inventory of dental supplies, reducing waste and optimizing resource allocation.
- Prepared and sterilized instruments and materials for use by dentists.
- Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
- Educated patients by giving oral hygiene, plaque control, and postoperative instructions.
- Educated patients on proper oral hygiene techniques, promoting long-term dental health.
- Helped dentists restore teeth by applying permanent and temporary fillings and crowns.
- Handled administrative tasks such as billing, insurance claims processing, and appointment confirmation calls to support office operations efficiently.
- Monitored patient comfort and safety during dental procedures.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Scheduled and confirmed patient appointments.
- Measured and recorded vital statistics by taking patients' blood pressure, temperature, and pulse.
- Staged tray for procedures by arranging dental instruments and equipment.
- Assisted dentists by passing instruments, suctioning intraoral fluids, adding water, and mixing materials for fillings, amalgam and poxy, casts and impressions.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Prepared patient x-rays and images for dentist review.
- Collaborated with the dental team to develop customized treatment plans for individual patients.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Designed dental report card to explain patient dental health status and treatment plans.
- Promoted ongoing professional development by attending industry conferences, seminars, workshops.
- Sterilized rooms and prepped equipment and instruments for 12 procedures daily.
- Organized and detail-oriented with a strong work ethic.
- Self-motivated, with a strong sense of personal responsibility.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Managed time efficiently in order to complete all tasks within deadlines.
Education
Doctor of Nursing Practice - Nursing
Aspen University
Denver, CO04.2022
Master of Science - Nursing - Informatics
Aspen University
Denver, CO03.2020
Bachelor of Science - Nursing
Aspen University
Denver, Colorado11.2018
Certificate - Certified Legal Nurse Consultant
Vickie Milazzo Institute
Houston, United States10.2015
Associate Degree - Nursing - Nursing
Northern Montana College
Havre, Montana06.1986
High School Diploma -
Charles M Russell High School
Great Falls, Montana01.1979
Skills
- Data Analysis
- Team Management
- Contract Administration
- Task Prioritization
- Organizational Skills
- Policy Development and Enforcement
- Staff training/development
- Project Management
- Customer Relations
- Program Management
- Self Motivation
- Verbal and written communication
- Creativity and Innovation
- Records Organization and Management
- Change Management
- Team building
- Relationship Building
- Department Oversight
- Performance Improvements
- Interpersonal Communication
- Crew collaboration
- Multitasking
- Team Collaboration
- Company guidelines
- Adaptability
- Business Growth Initiatives
- Product Development
- Quality Assurance
- Attention to Detail
- Program Optimization
- Performance Improvement
Certification
- ACLS, PALS, TNPC, ENPC, certificates
- CLNC certificate
Timeline
Director, Risk, Quality, Process & Performance Imp
Great Falls Clinic Hospital
06.2021 - Current
Emergency Department RN
Great Falls Clinic Hospital
08.2016 - 10.2022
Gastroenterology Office Manager -RN
Benefis Hospital
11.2011 - 07.2015
Pulmonary Office RN
Benefis Hospital
05.2000 - 08.2015
Cardiovascular Intensive Care RN
Benefis
04.2000 - 11.2015
Home Care RN
Benefis Hospital
07.1996 - 03.2000
Coronary Care RN
Benefis Hospital
06.1986 - 12.1996
Fighter Pilots Safety, Training, & Health Program
Montana Air National Guard
06.1983 - 09.1993
Dental Assistant and OR Tech
United States Air Force
03.1979 - 06.1993
Doctor of Nursing Practice - Nursing
Aspen University
Master of Science - Nursing - Informatics
Aspen University
Bachelor of Science - Nursing
Aspen University
Certificate - Certified Legal Nurse Consultant
Vickie Milazzo Institute
Associate Degree - Nursing - Nursing
Northern Montana College
High School Diploma -
Charles M Russell High School
- ACLS, PALS, TNPC, ENPC, certificates
- CLNC certificate
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