Marianne Holland
Tooele,UT
Summary
Team player and natural-born leader with great organizational and customer service skills. Self-motivated, ambitious, problem solver that works well independently, and is ready to be part of an opportunity that will enhance life and allow for personal growth.
Overview
9
9
years of professional experience
Work History
E-Commerce Personal Shopper
Walmart
Tooele, Utah
10.2021 - Current
- Picked quality and accurate items for customer online orders.
- Determined and applied appropriate product substitutions for out-of-stock items.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Placed completed orders in labeled, temperature-appropriate storage areas pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Helped customers locate products and checked store system for merchandise at other sites.
Digital Team Lead
Walmart
Prescott Valley, Arizona
09.2020 - 09.2021
- Led and developed E-Commerce fulfillment team.
- Educated team on strategies for handling difficult customers and challenging situations.
- Walked through departments multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
- Promoted business' development by building and maintaining relationships with new customers.
- Developed, implemented and enhanced associate targets and operational policies to promote productivity and strengthen team performance.
- Maintained focus during busy times and delegated tasks to associates to keep business running smoothly.
- Trained team members in successful strategies to meet operational targets.
- Furnished feedback to associates on opportunities to enhance services provided to client.
Pick up Department Manager
Walmart
Prescott Valley, Arizona
01.2017 - 09.2020
- Filled customer online orders in store with correct, quality items and staged in organized manner for quick access upon customer pick up.
- Communicated with managers of other departments to maintain transparency and correct inventory issues.
- Managed receiving operations of site to store orders and staged orders promptly for customer pick up.
- Kept associate workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
- Prepared detailed reports for management to clarify existing trends, review sales and inventory data and support shrink minimization and safety awareness.
- Recruited, cross trained and managed associates seasonally for layaway team.
- Boxed and labeled retail customers' layaway items carefully before staging in appropriate area.
- Scanned all staging areas daily to maintain accuracy of placement for Pick Up, site to store and layaway packages.
Customer Service Manager
Walmart
Prescott Valley, Arizona
06.2015 - 01.2017
- Performed check cashing, bill payments, money send/receive transactions within laws and regulations.
- Filled and delivered cashier requests for monies.
- Took ownership of customer issues and followed problems through to resolution.
- Researched and corrected customer concerns to promote company loyalty.
- Completed special projects by using effective decision making, critical thinking and time management skills.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
Automotive Service Cashier
Tim's Auto Group
Prescott, Arizona
09.2013 - 06.2015
- Recorded amounts received and prepared cash reports of daily transactions to verify against cash-on-hand.
- Printed repair orders, parts invoices, bills and itemized lists to show amount due and collected from customer in cash, check or authorized charge account.
- Learned duties for various positions and provided backup at key times.
- Developed and maintained courteous and effective working relationships.
Education
Associate of Applied Science - Multimedia/Computer Graphics
Utah Career College
SLC, UtahCertificate - Medical Coding
Kaplan University
OnlineSkills
- Upbeat and Outgoing Attitude
- AR/AP
- Customer Service
- Organization and Planning
- Attention to Detail
- Accurate Money Handling
- Team Goals
- Daily Logs
- Creative Solutions
- Safety Measures
- Research and Analytical Skills
Timeline
E-Commerce Personal Shopper
Walmart
10.2021 - Current
Digital Team Lead
Walmart
09.2020 - 09.2021
Pick up Department Manager
Walmart
01.2017 - 09.2020
Customer Service Manager
Walmart
06.2015 - 01.2017
Automotive Service Cashier
Tim's Auto Group
09.2013 - 06.2015
Associate of Applied Science - Multimedia/Computer Graphics
Utah Career College
Certificate - Medical Coding
Kaplan University
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