Marianne Justice
Hurley,US
Summary
Proficient at listening to customers, meeting productivity goals, and staying current on company offerings. Committed to providing world-class customer service while remaining professional.
Overview
10
10
years of professional experience
Work History
Medicaid Eligibility Specialist
Department of Social Services
Grundy, VA
08.2024 - Current
- Evaluated client eligibility for Medicaid programs through comprehensive assessments and documentation review.
- Ensured compliance with federal and state regulations during eligibility determination processes.
- Provided guidance to clients on application procedures, benefits, and required documentation for Medicaid enrollment.
- Collaborated with healthcare providers to facilitate access to services for eligible Medicaid recipients.
- Developed streamlined workflows that enhanced processing times for Medicaid applications, reducing backlog issues.
Human Services Specialist
Department of Social Services
Grundy, VA
02.2021 - 08.2024
- Developed individualized service plans aligning with client needs and available resources.
- Conducted comprehensive assessments to determine eligibility for social services programs.
- Facilitated connections between clients and community resources, enhancing access to essential services.
- Collaborated with multidisciplinary teams to ensure holistic support for clients undergoing challenging circumstances.
Teacher aide
Hurley Elementary Middle School
Hurley, VA
08.2016 - 02.2022
- Used behavior modeling and specialized teaching techniques to share and reinforce social skills.
- Provided personalized and small group assistance to students to help them achieve their learning objectives to support classroom instruction.
Customer Service Representative
Virginia Employment Commission
Grundy, VA
06.2016 - 08.2016
- Resolved customer inquiries through effective communication and problem-solving techniques.
Education
Associate of Arts - Early Childhood Education
Penn Foster College
Scottsdale, AZ01.2015
Skills
Managed and delivered clear, effective communication across stakeholders
Implemented upselling techniques to drive higher-value customer purchases
Leveraged comprehensive sales expertise to drive revenue-generating opportunities
Managed disability claims processing workflows from intake through final determination
Managed multiple tasks simultaneously to maintain timely completion
Managed claims investigation and supporting research activities
Diagnosed complex issues and implemented practical solutions with ownership
Managed end-to-end account relationships and ongoing customer needs
Managed complaint resolution from intake through closure to maintain service standards
Demonstrated ownership of active listening through attentive engagement and accurate information capture
Maintained positive, friendly communication in daily interactions
Maintained goal-oriented focus across assigned responsibilities
Managed application processing workflows from submission through review completion
Maintain friendly, positive attitude in daily interactions
Timeline
Medicaid Eligibility Specialist
Department of Social Services
08.2024 - Current
Human Services Specialist
Department of Social Services
02.2021 - 08.2024
Teacher aide
Hurley Elementary Middle School
08.2016 - 02.2022
Customer Service Representative
Virginia Employment Commission
06.2016 - 08.2016
Associate of Arts - Early Childhood Education
Penn Foster College