Marianne Kesterson

• Took reservations and processed cash, credit card payments for store retail merchandise and reservations in person, over phone, via computer and cash register. Managed approximately 80-90 transactions per day from customers,
• Provided first level escalation services for customer issues and assisted in supervision, coaching and training of other staff members by participating in training of new front desk staff and utilizing all available tools to coach and develop all staff team members.
• Provided customers with fast, friendly, accurate service and always thanked customer for their business.
• Developed strong rapport with repeat clientele through personalized attention, fostering loyalty among patrons. Increased customer loyalty by approximately 85%
• Assisted in increasing store sales, RV park occupancy rates by promoting available site and amenity upgrades, loyalty programs, additional services and retail merchandise.
• Maintained clean, safe, and organized front desk area to uphold polished company image.
• Passionate about learning all policies, procedures and duties related to customer transactions and committed to continual improvement to ensure that shrink is minimized.
• Proactively acquired store product information and local area attraction knowledge to provide customers with information and identify selling opportunities.
• Learned and adapted quickly to new technology and software applications.
• Tracked and managed RV and gift store inventory.
• Skilled at working independently and collaboratively in team environment.
• Worked effectively and safely in fast-paced environments.

• Contributed to overall company success by consistently demonstrating strong work ethic and dedication to achieving organizational goals.
• Maintained up-to-date knowledge of company policies and industry regulations to ensure compliance across all administrative activities.

Reason for leaving: During COVID 19 Pandemic, employer closed office and transferred staff to larger central office. Limited housing prioritized by senior staff made housing unavailable.

• Evaluated project proposals for potential risks, ensuring alignment with corporate objectives and long-term sustainability.
• Reduced overall expenses 10% with thorough analysis of departmental spending patterns.
• Identified and monitored budget expenses for accuracy and signs of fraud.

• Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines. Processed 5-10 actions per day
• Managed department budgets and generated financial reports for management review.