MARIANNE LABAUT
Tampa,FL
Summary
Dynamic professional with a proven track record in enhancing customer satisfaction and financial accuracy at QBA-KY Express and BLF Transportation, LLC. Excelled in customer service and QuickBooks management, boosting sales through exceptional relationship building and reducing financial discrepancies. Demonstrates outstanding problem-solving and communication skills, ensuring efficiency and accuracy in high-pressure environments.
Overview
2025
2025
years of professional experience
Work History
Sales Associate
QBA-KY Express
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Engaged with customers to effectively build rapport and lasting relationships.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
Bookkeeper
BLF Transportation,LLC
07.2015 - Current
- Maintained and processed invoices, deposits, and money logs.
- Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
- Handled payroll processing for employees, ensuring timely payment and adherence to tax regulations.
- Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.
- Completed payroll for employees and maintained detailed records of procedures.
- Prepared monthly bank reconciliations to ensure accurate representation of company''s financial position.
- Reconciled and corrected issues with financial records.
- Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
- Posted daily receipts and payments in accordance with corporate protocols.
- Supported year-end closing procedures by preparing adjusting journal entries as needed.
- Established QuickBooks accounting system to reflect accurate financial records.
- Maintained accurate records of all transactions, ensuring compliance with company policies and applicable regulations.
- Reduced errors in financial reporting by conducting thorough reviews and ensuring accurate data entry.
- Provided support during audits by supplying requested documentation promptly and accurately.
- Improved financial accuracy by reconciling accounts and identifying discrepancies in financial records.
- Reduced financial discrepancies by performing monthly reconciliations of bank accounts.
- Improved tax preparation efficiency, organized and reviewed all relevant financial documents.
- Facilitated better cash management, closely monitored cash flow statements.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Matched purchase orders with invoices and recorded necessary information.
- Generated invoices upon receipt of billing information and tracked collection progress.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Developed monthly, quarterly and annual profit and loss statements and balance sheets.
Education
Havana Institute of Economy
Havana, Cuba07.1998
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Problem-solving
- Excellent people skills
- Reliable and punctual
- Goal oriented
- Exceptional customer service
- Relationship building
- Outgoing personality
- Cash handling
- Money handling
- Verbal/written communication
- Cash handling accuracy
- Client service
- Conflict resolution
- Customer needs assessment
- Complex Problem-solving
- Adapt to diverse groups
- Guest relations
- Payment processing
- Inventory tracking
- Inventory control
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Bookkeeper
BLF Transportation,LLC
07.2015 - Current
Sales Associate
QBA-KY Express
Havana Institute of Economy
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