Marianne L Austin
Lennon
Summary
Experienced professional with a successful career in banking, Merchant Services, and Customer Service. Excel at interfacing with others at all levels to ensure organizational goals are attained. Proactive approach has resulted in capturing numerous accounts and expanding client base. Excel within highly competitive environments where leadership skills are the keys to success. Accountable for ensuring a strong customer-focused culture by consistently demonstrating and coaching behaviors and activities that support Values and Commitments, which ultimately leads to deepening and retaining customer relationships.
Overview
20
20
years of professional experience
Work History
Loan Service Specialist/ CRC Service
Huntington Bank
10.2022 - Current
- Communicated loan status updates to clients, fostering positive relationships and enhancing customer satisfaction.
- Collaborated with cross-functional teams to streamline workflows, improving overall operational efficiency.
- Mentored junior staff in loan processing procedures, enhancing team performance and accuracy in documentation.
- Delivered outstanding customer service while addressing borrower inquiries regarding payments, account statuses, or other loan-related matters.
Relationship Banker II
Huntington National Bank
01.2011 - 06.2021
- NMLS#1450239
- Cultivated strong client relationships through personalized service and proactive communication.
- Analyzed customer financial needs to provide tailored banking solutions and enhance satisfaction.
- Facilitated account openings, transactions, and inquiries, ensuring compliance with regulatory standards.
- Implemented targeted outreach initiatives to deepen client connections and drive retention rates.
- Strengthened client relationships by providing personalized banking solutions and excellent customer service.
Branch Manager
FIRST DATA INDEPENDENT SALES
01.2006 - 01.2011
- Customer Experience
- Providing a value added customer experience that leads to improved satisfaction and sales.
- Capitalizing on referral opportunities to help customers take full value of their relationship.
- Understanding of local/national economic conditions, as well as new products, services and procedures and educating both associates and customers.
- 5 years of writing consumer loans, (home equity, consumer first, and unsecured) and closing them.
- 8 years of notary and Medallion experience
- Lead, Coach and Manage
- Creating plans to support all core activities in the banking center.
- Understand what is creating success or gaps in key areas
- Put into place actionable plans to close the identified gaps
- Problem Resolution
- Drive results on key priorities and customer satisfaction, while maintaining an operationally sound environment.
Education
Diploma -
Bentley High School
01.1997
Skills
- Customer service
- Problem-solving
- Attention to detail
- Problem-solving abilities
- Multitasking
Timeline
Loan Service Specialist/ CRC Service
Huntington Bank
10.2022 - Current
Relationship Banker II
Huntington National Bank
01.2011 - 06.2021
Branch Manager
FIRST DATA INDEPENDENT SALES
01.2006 - 01.2011
Diploma -
Bentley High School