Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

Marianne Liebegott

Belleview,Florida

Summary

Accomplished Billing Manager with a robust background at R+L Global Logistics, specializing in accounts receivable management and innovative billing process enhancements. Proven ability to improve customer satisfaction and achieve significant reductions in billing cycle times through effective process improvements. Demonstrates strong skills in team training and mentoring, ensuring optimal workflow planning and direction for high-performing teams.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Billing Manager

R+L Global Logistics
Ocala, FL
03.2021 - Current
  • Manage billing processes to improve, minimize cycle time, and enhance customer satisfaction.
  • Evaluate data pertaining to costs and margins.
  • Maintain knowledge of all billing segments and connecting software to properly invoice customers.
  • Review of customer contracts to ensure guidelines are followed and met.
  • Manage the setup and billing of complex client accounts, ensuring compliance with contractual agreements.
  • Conduct regular audits of billing activities to ensure compliance with company policies and standards.
  • Prepare detailed financial reports related to billing for executive review and decision-making.
  • Led the transition to electronic billing systems, significantly reducing paper use, and contributing to sustainability goals through EDI or rendition billing.
  • Provide support to the Accounts Payable department regarding vendor inquiries, or dispute resolution.
  • Collaborate with the credit and collections managers in the optimization of strategies related to billing and collections, leading to a reduction in outstanding accounts receivables.
  • Established clear billing policies and procedures, ensuring consistent application across all client accounts.
  • Research discrepancies between customer records and internal systems.
  • Developed and implemented efficient billing procedures to ensure timely and accurate invoice generation.
  • Streamlined billing processes through the introduction of automated systems, such as EDI, API, and Billing Accelerator, to reduce manual errors.
  • Collaboration with sales and operations teams to ensure proper billing of orders.
  • Provide support to accounting staff on matters related to billing and order correction functions.
  • Developed invoicing systems and internal controls to boost billing efficiencies.
  • Collaboration with IT departments to troubleshoot and resolve billing system issues promptly.
  • Resolve billing issues by applying knowledge and completing in-depth research.
  • Developed standards within the billing department of personal confidence and growth by allowing team members to own processes and process improvements.

Credit and Collection Associate

Cheney Brothers Inc.
Ocla, FL
10.2019 - 03.2021
  • Managed approximately 500 contracted customer accounts weekly.
  • Maintained professional relationships with good communication across all customer and employee accounts.
  • Monitored debtor accounts for changes in status and payment arrangements.
  • Conducted posting payments to customers ARs, as well as applying discounts, price adjustments, zero key-offs, and credit memos, while ensuring the company was not losing money.
  • Performed weekly balance of warehouse inventory against customer shipments for replenishing restaurants products in both food and nonfood items.

Medical Billing Assistant

Experienced Care
Ocala, FL
04.2019 - 10.2019
  • Processed invoice payments and recorded information in account database.
  • Verified insurance coverage and eligibility for medical services rendered.
  • Provided customer service support to patients over the phone related to billing questions or concerns.
  • Prepared and posted weekly payments to vendors and suppliers through Marion Senior Services.
  • Reviewed account information to confirm patient and insurance information is accurate and complete.

Correctional Officer Sergeant

Lowell Correctional Institution
Ocala, FL
09.2007 - 12.2018
  • Collaborated with other departments such as Human Resources, Maintenance, Food Services and Administration on various projects.
  • Maintaining normal operations in high-stress situations, such as riots, major disturbances, and minor disturbances.
  • Inspected conditions of locks, window bars and doors at correctional facilities to verify security and prevent escapes.
  • Served as a liaison between external agencies such as law enforcement organizations or social services providers when needed.
  • Conducted searches of staff members, visitors and inmates upon entry and exit from the facility.
  • Reviewed incident reports submitted by subordinate officers for accuracy and completeness.
  • Supervised visitation and checked visitors for proper identification and contraband.
  • Recorded prisoner identification, charges and incidents of inmate disturbance, keeping daily logs of prisoner activities.
  • Coordinated training sessions for new correctional officers on policies, procedures and safety protocols.
  • Assigned and monitored training needs of subordinate staff members to close knowledge and performance gaps.
  • Assisted medical personnel during emergency medical situations involving inmates.
  • Coordinated shakedowns to locate and remove unauthorized items.
  • Briefed superiors of incidents and misconduct and recommended disciplinary actions.
  • Addressed grievances filed by inmates regarding their rights or quality of care received at the facility.

Education

Bachelor of Science - Business Administration

College of Central Florida
Ocala, FL
05-2026

Associate of Arts - Business

College of Central Florida
Ocala, FL
12-2019

Skills

  • Billing and order correction management
  • Settlement processing management
  • Accounts receivable management
  • Multi-software management
  • Report preparation
  • Workflow planning
  • Training and mentoring
  • Process improvements
  • Cross department team collaborations and direction
  • Collections experience

Certification

  • Business Specialist Certification in 2023
  • Business Operations Certification in 2024
  • Microsoft Office Specialist Certification in 2024

Accomplishments

  • AA Cum Laude Graduate

Timeline

Billing Manager

R+L Global Logistics
03.2021 - Current

Credit and Collection Associate

Cheney Brothers Inc.
10.2019 - 03.2021

Medical Billing Assistant

Experienced Care
04.2019 - 10.2019

Correctional Officer Sergeant

Lowell Correctional Institution
09.2007 - 12.2018

Bachelor of Science - Business Administration

College of Central Florida

Associate of Arts - Business

College of Central Florida

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Marianne Liebegott