Marianne Longhofer
Port Washington,NY
Summary
Personable, reliable professional with extensive experience in customer service, client relations and staff training. Specializing in creating positive experiences for both clients and colleagues with a hands-on, people first approach. Most recently in Property Management, handling tenant issues, maintaining relationships between contractors, building supervisors and myself. I take pride in my ability to problem solve with professionalism and care. Respectful, assertive and passionate about helping others- whether with a team or directly with clients. Adept at leveraging strong communication skills, abilities to enhance operational efficiency and client satisfaction.
Overview
26
26
years of professional experience
Work History
Property Management Assistant
Parkoff and Associates
Great Neck, NY
08.2021 - 02.2025
- Managed incoming calls, providing exceptional customer service to tenants and Superintendents.
- Coordinated building maintenance requests, ensuring timely resolution of issues to maintain property standards.
- Facilitated communication between management and residents to resolve conflicts and enhance tenant satisfaction.
- Streamlined administrative processes to support efficient property management operations.
- Supported property managers in conducting routine property inspections and evaluations.
- Handled tenant inquiries and resolved issues promptly to ensure satisfaction.
- Collaborated with vendors to schedule repairs and maintenance services effectively.
- Scheduled maintenance calls.
- Maintained positive relationships with tenants by responding promptly to inquiries and requests.
- Responded quickly to emergency situations involving tenants or properties.
- Updated tenant records and maintained accurate files for all tenants.
- Conducted regular inspections of properties to identify any potential maintenance or repair issues.
- Handled resident complaints and expedited maintenance requests.
- Investigated and resolved property complaints and violations to foster pleasant living environment for residents.
- Responded to tenant maintenance requests according to agreed conditions for building functionality.
- Oversaw daily operations, maintenance, and administration of various properties.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Managed overall tenant relations, promoted tenant satisfaction and streamlined services delivery.
- Liaised between construction manager and tenant during build-out phase of tenant suite.
- Cultivated rapport with clients to meet expectations for high-end event space rentals.
- Developed and maintained strong working relationships with owners and tenants to minimize hassle for both parties.
- Managed day-to-day activities involving tenants, subcontractors and property management.
- Planned, scheduled and coordinated general maintenance or repairs for commercial or residential properties.
- Managed and oversaw operations, maintenance and administration of properties.
- Performed administrative tasks such as answering phones, filing documents and preparing correspondence.
- Created weekly vacancy reports summarizing availability across all properties.
- Coordinated with contractors to ensure timely completion of repairs or renovations.
- Provided support for the leasing team during peak times such as move-ins and move-outs.
Real Estate Assistant
Eric Patino
01.2015 - 01.2020
- Supported daily operations for busy real estate agent, ensuring smooth scheduling, client communication, and document preparation.
- Managed and organized listings, paperwork and property files for accuracy and compliance.
- Maintained clear communication between agents, clients, vendors, and property owners while providing customer service with a warm, friendly, and dependable attitude.
Educational Assistant
Port Washington School District
Port Washington, NY
01.2004 - 01.2015
- Provided one-on-one support to students across all grade levels, fostering academic and personal growth.
- Instructional activities, classroom management, and test preparation.
- Efficiently worked with program directors to organize activities and maintain a structured environment.
- Supported students with special needs, tailoring assistance to individual learning requirements.
Manager / Sales Trainer
LA Weight Loss Center
North Palm Beach, FL
05.1999 - 05.2003
- Drove sales through effective client consultations and weight loss counseling, achieving high customer satisfaction.
- Trained and supervised staff on daily operations, sales techniques, and client engagement strategies.
- Managed scheduling, inventory, and bookkeeping, ensuring smooth business operations.
- Developed and implemented strategies to enhance client retention and program success.
- Managed and supervised five locations on the east coast of South Florida, training and motivating staff.
Education
Diploma - Travel Industry Specialist
Institute of Career Education
West Palm Beach, FL01.2002
Associate Degree -
Sullivan Community College
Loch Sheldrake, NY01.2001
Skills
- Maintenance coordination
- Landlord-tenant relations
- Conflict resolution
- Client communication
- Issue resolution
- Relationship building
- Microsoft Office
- Reservation systems
- Scheduling
- Inventory management
- Providing a stable, respectful environment for both personnel and clients
- Staff training
- Ensuring morale by supporting focused team collaboration
References
- Scott Kaier, Senior Property Manager, Parkoff and Associates, (646) 761-3595
- Eric Patino, Real Estate Agent, 1850 NE 169th St #306, North Miami Beach, FL, 33162, (305) 713-0401
- Ginny Gemmell, LCSW, 743 South 2nd St, St Charles, IL, 60174, (630) 715-6390
Timeline
Property Management Assistant
Parkoff and Associates
08.2021 - 02.2025
Real Estate Assistant
Eric Patino
01.2015 - 01.2020
Educational Assistant
Port Washington School District
01.2004 - 01.2015
Manager / Sales Trainer
LA Weight Loss Center
05.1999 - 05.2003
Diploma - Travel Industry Specialist
Institute of Career Education
Associate Degree -
Sullivan Community College
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