MARIANNE M
Indianapolis
Summary
Experienced office support professional with a record of delivering exceptional administrative and customer service support. Efficiently manages daily office operations, including scheduling, data entry, filing, and record keeping. Demonstrates expertise in providing comprehensive administrative support for various processes and activities in any environment. Skilled in maintaining a high level of organization and attention to detail, to ensure a smooth and efficient workflow.
Overview
12
12
years of professional experience
Work History
Pharmacy Associate
Anthem
03.2024 - Current
- Established and maintained patient profiles, updating organizational database with current information.
- Communicated with patients to collect information about prescriptions and medical conditions.
- Arranged consultations with pharmacists.
- Processed payments and insurance information using pharmacy POS system to accurately manage transactions.
- Maintained accurate records of orders for pharmacy customers.
- Achieved and maintained top customer satisfaction and retention by cultivating productive relationships with patients.
- Consulted with insurance and manufacturer company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Achieved all quarterly goals entire 2024 year by consistently meeting both patient and company expectations.
Boutique Store and Marketing Manager
COSTYLE WORLD
10.2018 - 12.2022
- Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions
- Created a comfortable and inviting boutique environment for quality customer experience including educating on product and service offerings
- Tracked store inventory levels and coordinated new purchases to keep adequate merchandise on hand for sustained sales
- Oversaw merchandising strategies to effectively showcase varieties of products with eye-catching displays inherently increasing growth in sales by 20% within that 1st quarter
- Offered hands-on assistance to customers; assessing needs, maintaining current knowledge of consumer preferences and researching appropriate answers for customer inquiries
- Performed daily opening and closing duties such as counting cash drawers and reconciling receipts
Banquet/Hostess (Part-time)
RUDY'S REDEYE GRILL
01.2020 - 07.2020
- Simultaneously scheduled reservations and managed seating arrangements in high-traffic Upscale restaurant while maintaining calm, professional demeanor
- Greeted and immediately built positive connections with guests
- Applied communication and problem-solving skills to resolve any customer complaints & promote long-term loyalty
- Presented menus to patrons promptly after seating and answered questions about menu items to maintain customer satisfaction and quality experience
- Conducted pre-event walkthroughs to confirm room layout meets customer expectations within specified timeframe
- Assisted in lifting heavy objects during setup and breakdown process; moved furniture pieces from storage areas into designated spaces
Office Assistant/Quickbooks Intern
EAGLES WINGS LLC
07.2013 - 01.2018
- Performed administrative support tasks such as coordinating professional development events, proofreading, preparing documents, and participating in support roles for clients during workshops
- Operated a multi-line phone system; answered, screened or forwarded calls, then provided information, took messages or scheduled appointments accordingly
- Collected, sorted, distributed, and prepared mail or messages for different departments then maintained or updated appointment calendars
- Filed and tracked records of finances and documents then recorded receipts, transactions and checks into Quick books
- Maintained a clean, organized and welcoming office environment
- Utilized Microsoft Office Suite to create documents, spreadsheets, and presentations
- Managed calendar events and created reminders for important deadlines
Customer Service Representative
FORSYTHE APPRAISALS
09.2016 - 01.2017
- Received and returned calls that include customer inquiries about appraisal reports
- Kept track of appraisers' progress and assured that reports were ready for clients and lenders
- Data entry, file preparation, and scheduled appointments
- Provided quality customer service to clients and appraisers
- Analyzed documents including 100's of order form requests, purchase agreements, emails between key roles, transaction notes and various supportive documents to ensure accuracy and completion
Education
Computer Engineering Student -
Century College
White Bear Lake, MNCloud Technologies Student
Ivy Technical College
Indianapolis, INBachelor of Science - Analytics (Software Development Using Python)
Purdue University
Indianapolis, In05-2027
High School Diploma -
ROSEVILLE AREA HIGH SCHOOL
Roseville, MN06.2012
Skills
- Executive Support
- Project Management
- MS Office Suite Proficient
- Quick Books
- Client support
- Sales strategy development
- Visual Studio Programming
- Understanding of microcontroller applications
- SolidWorks & AutoCAD knowledge
- Patient Support & Empathy
- Insurance & Medication Knowledge
- Data Entry & Record-Keeping
- Schedule Management
- Multitasking in high-pressure situations
- Healthcare Systems/software
- CRM
- HIPAA compliance
- Multilingual
Timeline
Pharmacy Associate
Anthem
03.2024 - Current
Banquet/Hostess (Part-time)
RUDY'S REDEYE GRILL
01.2020 - 07.2020
Boutique Store and Marketing Manager
COSTYLE WORLD
10.2018 - 12.2022
Customer Service Representative
FORSYTHE APPRAISALS
09.2016 - 01.2017
Office Assistant/Quickbooks Intern
EAGLES WINGS LLC
07.2013 - 01.2018
Computer Engineering Student -
Century College
Cloud Technologies Student
Ivy Technical College
Bachelor of Science - Analytics (Software Development Using Python)
Purdue University
High School Diploma -
ROSEVILLE AREA HIGH SCHOOL
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