MARIANNE MAPLES
SANTA FE,TX
Summary
Self-motivated professional highly proficient in developing creative solutions and implementing objective decision making. Maintains positive attitude and works hard to build team relationships.
Overview
8
8
years of professional experience
Work History
E-Lending Loan Officer
AMOCO FCU
Texas City, TX
02.2020 - Current
- Developed and maintained relationships with potential customers to increase loan business.
- Reviewed credit histories, income statements, and other financial information of loan applicants.
- Counseled clients on debt management and repayment plans.
- Negotiated terms and conditions of loan contracts.
- Approved or denied loan applications based on established guidelines.
- Assisted in the development of new products and services for loan customers.
- Explained various types of loans available to customers and their associated terms and conditions.
- Provided customer service support throughout the entire process from application through closing.
Branch Loan Officer
AMOCO FCU
Texas City, Texas
02.2018 - 02.2020
- Developed and maintained relationships with potential customers to increase loan business.
- Reviewed credit histories, income statements, and other financial information of loan applicants.
- Counseled clients on debt management and repayment plans.
- Analyzed financial data to determine the feasibility of granting loans.
- Negotiated terms and conditions of loan contracts.
- Approved or denied loan applications based on established guidelines.
- Explained various types of loans available to customers and their associated terms and conditions.
- Provided customer service support throughout the entire process from application through closing.
- Maintained current knowledge regarding new laws, regulations, policies, procedures, products, services. related to consumer lending operations.
- Responded promptly to customer inquiries regarding their accounts or other matters related to consumer lending operations.
Call Center Representative
AMOCO FCU
Texas City, Texas
02.2017 - 02.2018
- Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
- Developed effective working relationships with team members across multiple departments.
- Stayed current on relevant product and service offerings as well as competitor pricing models.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Utilized knowledge base to answer inquiries from customers quickly and effectively.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
Teller
AMOCO FCU
Texas City, TX
02.2016 - 02.2017
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Verified customers' identification to ensure compliance with laws and regulations.
- Balanced cash drawers on a daily basis.
- Provided exceptional customer service while accurately processing routine transactions.
- Answered customer inquiries regarding bank products and services.
- Explained account information to customers in detail as needed.
- Cross-sold additional bank products when applicable to meet customer needs.
- Maintained confidentiality of all customer records and information according to company policies.
Education
Associate of Arts -
College of The Mainland
Texas City, TXAssociate of Arts - Accounting And Finance
Houston Baptist University
Houston, TXSkills
- Bottom Line LoanMaster Loan Servicing
- Collections proficiency
- Equifax Application Engine
- Financial planning expert
- Customer service-focused
- Document analysis
- Credit analysis
- Financial Assessment
- Relationship building and management
- Excellent time management
- Financial Counseling
Timeline
E-Lending Loan Officer
AMOCO FCU
02.2020 - Current
Branch Loan Officer
AMOCO FCU
02.2018 - 02.2020
Call Center Representative
AMOCO FCU
02.2017 - 02.2018
Teller
AMOCO FCU
02.2016 - 02.2017
Associate of Arts -
College of The Mainland
Associate of Arts - Accounting And Finance
Houston Baptist University
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