Summary
Overview
Work History
Education
Skills
Timeline
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MARIANNE MAPLES

SANTA FE,TX

Summary

Self-motivated professional highly proficient in developing creative solutions and implementing objective decision making. Maintains positive attitude and works hard to build team relationships.

Overview

8
8
years of professional experience

Work History

E-Lending Loan Officer

AMOCO FCU
Texas City, TX
02.2020 - Current
  • Developed and maintained relationships with potential customers to increase loan business.
  • Reviewed credit histories, income statements, and other financial information of loan applicants.
  • Counseled clients on debt management and repayment plans.
  • Negotiated terms and conditions of loan contracts.
  • Approved or denied loan applications based on established guidelines.
  • Assisted in the development of new products and services for loan customers.
  • Explained various types of loans available to customers and their associated terms and conditions.
  • Provided customer service support throughout the entire process from application through closing.

Branch Loan Officer

AMOCO FCU
Texas City, Texas
02.2018 - 02.2020
  • Developed and maintained relationships with potential customers to increase loan business.
  • Reviewed credit histories, income statements, and other financial information of loan applicants.
  • Counseled clients on debt management and repayment plans.
  • Analyzed financial data to determine the feasibility of granting loans.
  • Negotiated terms and conditions of loan contracts.
  • Approved or denied loan applications based on established guidelines.
  • Explained various types of loans available to customers and their associated terms and conditions.
  • Provided customer service support throughout the entire process from application through closing.
  • Maintained current knowledge regarding new laws, regulations, policies, procedures, products, services. related to consumer lending operations.
  • Responded promptly to customer inquiries regarding their accounts or other matters related to consumer lending operations.

Call Center Representative

AMOCO FCU
Texas City, Texas
02.2017 - 02.2018
  • Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
  • Developed effective working relationships with team members across multiple departments.
  • Stayed current on relevant product and service offerings as well as competitor pricing models.
  • Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
  • Resolved customer complaints in a timely manner to ensure customer satisfaction.
  • Utilized knowledge base to answer inquiries from customers quickly and effectively.
  • Answered, screened and processed high volume of calls daily with call management system and web-based communications.

Teller

AMOCO FCU
Texas City, TX
02.2016 - 02.2017
  • Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
  • Verified customers' identification to ensure compliance with laws and regulations.
  • Balanced cash drawers on a daily basis.
  • Provided exceptional customer service while accurately processing routine transactions.
  • Answered customer inquiries regarding bank products and services.
  • Explained account information to customers in detail as needed.
  • Cross-sold additional bank products when applicable to meet customer needs.
  • Maintained confidentiality of all customer records and information according to company policies.

Education

Associate of Arts -

College of The Mainland
Texas City, TX

Associate of Arts - Accounting And Finance

Houston Baptist University
Houston, TX

Skills

  • Bottom Line LoanMaster Loan Servicing
  • Collections proficiency
  • Equifax Application Engine
  • Financial planning expert
  • Customer service-focused
  • Document analysis
  • Credit analysis
  • Financial Assessment
  • Relationship building and management
  • Excellent time management
  • Financial Counseling

Timeline

E-Lending Loan Officer

AMOCO FCU
02.2020 - Current

Branch Loan Officer

AMOCO FCU
02.2018 - 02.2020

Call Center Representative

AMOCO FCU
02.2017 - 02.2018

Teller

AMOCO FCU
02.2016 - 02.2017

Associate of Arts -

College of The Mainland

Associate of Arts - Accounting And Finance

Houston Baptist University

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MARIANNE MAPLES