Marianne Martinez
Miami,FL
Summary
Well-organized administrative professional adept at smoothly answering customer questions and directing inquiries. Seek opportunities to improve customer relations and increase efficiency in fast-paced settings. Work well under pressure, multitasking to handle diverse office needs. Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.
Overview
4
4
years of professional experience
Work History
Hostess
Flanigan's Seafood Bar and Grill
04.2025 - 09.2025
- Greet and seat guests promptly to enhance dining experience.
- Manage reservation systems to optimize table turnover and guest flow.
- Coordinate with servers and kitchen staff to ensure seamless service delivery.
- Train new team members on host procedures and customer service standards.
Cashier and Beverage Cart
Killian Greens Golf Club
06.2024 - 06.2025
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Maintained organized checkout areas, ensuring a clean and welcoming environment.
- Assisted in training new cashiers on operational procedures and customer service standards.
- Resolved customer inquiries and complaints to enhance satisfaction and loyalty.
Retail Worker
Shusha Dadeland Mall
03.2023 - 06.2024
- Received, picked and dispatched product orders.
- Processed incoming shipments, keeping inventory records accurate.
- Issued refunds for damaged, non-functional and unwanted items.
- Prepared merchandise for sales floor and tagged items with correct pricing information.
- Greeted arriving customers and delivered exceptional customer service.
Phone Representative
Blade City
01.2023 - 05.2024
- Completed routine transactions for customers such as opening accounts and processing payments.
- Met inbound customer needs while maintaining strict performance targets.
- Took ownership over customer concerns, following issues through to resolution.
- Displayed positive, professional and empathetic tone to deliver consistently superior service.
- Handled caller needs for sales, service and account problems.
Phone Receptionist
Sega Brakes
02.2022 - 01.2023
- Operated telephone switchboard to answer, screen, and forward calls, providing information, taking messages, and scheduling appointments.
- Handled confidential information with discretion and professionalism.
- Greeted clients, visitors, and vendors upon arrival at office.
- Provided exceptional customer service by promptly addressing caller needs and concerns.
- Managed administrative tasks such as filing, typing, copying, and faxing documents.
Education
Associate in Arts (A.A.) - Psychology, Nursing
Miami Dade College
Kendall06.2027
Diploma - Medical Program
Coral Reef High School
Miami06.2022
Skills
- Phone etiquette
- Phone etiquette
- Phone etiquette
- Phone etiquette
- Phone etiquette
- Phone etiquette
Timeline
Hostess
Flanigan's Seafood Bar and Grill
04.2025 - 09.2025
Cashier and Beverage Cart
Killian Greens Golf Club
06.2024 - 06.2025
Retail Worker
Shusha Dadeland Mall
03.2023 - 06.2024
Phone Representative
Blade City
01.2023 - 05.2024
Phone Receptionist
Sega Brakes
02.2022 - 01.2023
Diploma - Medical Program
Coral Reef High School
Associate in Arts (A.A.) - Psychology, Nursing
Miami Dade College