Summary
Overview
Work History
Education
Skills
Timeline
Generic

Marianne McDermott

Hot Springs,AR

Summary

Skilled in managing patient accounts and resolving discrepancies. Known for strong collaboration with team members and adaptability to changing needs. I am detail oriented, organized, and a team player. I have a strong desire to advance within Conifer.

Overview

28
28
years of professional experience

Work History

Patient Account Supervisor

Conifer Health Solutions
04.2020 - Current
  • Responsible for leading a team of 17 directly under me and 8 indirectly under me
  • Identify issues and trends
  • Daily support to staff
  • Daily assignments
  • Emails
  • Reports from CCBI
  • Daily numbers to enter in overall production
  • QA audits
  • Adjustment CID
  • Work with staff to ensure production and quality goals are met.
  • Conducts 1:1 with team members
  • Responsible for business, risk, and interfacility accounts
  • Responsible for collections on six facilities
  • Conducts interviews
  • Perform annual reviews
  • Team huddles
  • Kronos approval
  • Time and Attendance
  • Onboarding and offboarding
  • High dollar reviews

Senior Patient Account Representative

Conifer Health Solutions
09.2008 - 04.2020
  • Collections of insurance payments on Commercial, Managed Care, Managed Medicare and Medicaid, VA, Work Comp, and Hospice
  • Posted complaints with Texas DOI on delinquent payments to attempt collection
  • Knowledgeable of contracts and state laws
  • Assigned special projects to bring in cash
  • Called patients if additional information is needed
  • Met daily production and quality goals
  • I was the sole collector for THOP SPW facility when it opened during the first year

Urology Scheduling

ST. Joseph Medical Office
01.2007 - 01.2008
  • Scheduled out patient surgery and various out patient procedures to include, CT scans, MRI's, PET scans, and lithotripsy
  • Collected patient deductible, copay, and coinsurance as well as self pay portions
  • Confirmed appointments and Doctor schedules

Collections II

Tenet Healthcare
01.2004 - 01.2006
  • Collection of payment from insurance companies
  • Followed up with insurance companies to ensure timely payment
  • Promoted to Appeal Specialist
  • Promoted to Collections Team Lead

Patient Admissions

Trinity Medical Center/Tenet Healthcare
01.2003 - 2004
  • Admissions
  • Emergency room
  • Registration of patients for outpatient procedures
  • Collection of co-payments and deductibles, authorizations
  • Filing

Business Office

Northwest Medical Center, Triad Hospitals
01.1998 - 01.2003
  • Office assistant
  • Collections
  • Secondary hard copy billing
  • Customer service
  • Cash posting
  • Medical records
  • Special projects
  • I was the sole collector for one facility when it opened during the first year

Education

High School Diploma -

Ozark Academy

Collin County Community College
Plano, TX

Skills

  • 70 WPM
  • Microsoft Office Suite
  • Customer service
  • Strong leadership
  • HIPAA compliance
  • Strong empathy
  • Verbal and written communication
  • Problem-solving
  • Time management
  • Attention to detail
  • Multitasking
  • Reliability

Timeline

Patient Account Supervisor

Conifer Health Solutions
04.2020 - Current

Senior Patient Account Representative

Conifer Health Solutions
09.2008 - 04.2020

Urology Scheduling

ST. Joseph Medical Office
01.2007 - 01.2008

Collections II

Tenet Healthcare
01.2004 - 01.2006

Patient Admissions

Trinity Medical Center/Tenet Healthcare
01.2003 - 2004

Business Office

Northwest Medical Center, Triad Hospitals
01.1998 - 01.2003

Collin County Community College

High School Diploma -

Ozark Academy

Similar Profiles

CREATE PROFILE