Marianne Moore
Self-employeed
Westby,WI
2027
years of professional experience
Detail-oriented and punctual taxi driver with expertise in route planning and customer service. Successfully navigated city routes to enhance passenger satisfaction and operational efficiency, contributing to positive customer experiences and increased loyalty.
Work History
Taxi Driver
- Delivered exceptional customer service, fostering positive passenger experiences.
- Utilized GPS technology for optimal route planning and traffic updates.
- Maintained log of daily trips to keep accurate records of fares and destinations.
- Maintained vehicle cleanliness and performed routine maintenance checks.
- Monitored local traffic patterns to identify alternative routes during peak hours.
Cook Manager
3 Months- Supervised daily kitchen operations, ensuring adherence to food safety standards and health regulations.
- Developed weekly menus incorporating nutritional guidelines and seasonal ingredients for children's meals.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Conducted regular kitchen inspections to uphold cleanliness standards and ensure safe food handling practices.
- Enhanced kitchen efficiency by streamlining prep processes and optimizing ingredient usage.
- Reduced food waste by implementing proper portion control techniques and monitoring inventory levels.
Customer Service Representative
4 Years 5 Months- Resolved customer complaints efficiently, employing problem-solving skills to ensure positive outcomes.
- Assisted customers with product inquiries and order issues, enhancing satisfaction and retention.
- Processed returns and exchanges accurately, maintaining compliance with company policies and procedures.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Improved resolution time with effective problem-solving for customer complaints.
Teller
10 Months- Processed customer transactions accurately and efficiently, enhancing overall service delivery.
- Assisted members with account inquiries, providing tailored solutions to meet individual needs.
- Maintained cash drawer accuracy through diligent tracking and reconciliation practices.
- Promoted credit union products and services, increasing member engagement and satisfaction.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Processed customer transactions promptly, minimizing wait times.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
- Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
- Maintained friendly and professional customer interactions.
- Processed applications for new accounts.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
Education
High School Diploma
Skills
Customer Engagement
Accurate money handling
Problem-solving
Punctuality
Professional and courteous
Patience and tolerance
Outgoing and friendly
Multitasking
Excellent communication
Route navigation
Active listening
Cash handling
Customer service
Timeline
Cook Manager
Bumble and Bloom Childcare Center
03.2026 - 06.2026Read More
Customer Service Representative
Duluth Trading
11.2018 - 04.2023Read More
Teller
Westby Co-Op Credit Union
02.2006 - 12.2006Read More
Taxi Driver
Self-employeed
2022 - CurrentRead More
Lincoln High
High School Diploma
Read More