Marianne Mueller
Saint Augustine,FL
Summary
Proven track record in enhancing operational efficiency and customer satisfaction across various roles, notably at H&R Block. Excelled in office administration and client relations, streamlining processes and exceeding performance targets. Skilled in data entry and verbal communication, adept at multitasking and meeting tight deadlines, contributing significantly to team success and service excellence. Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.
Overview
35
35
years of professional experience
Work History
Seasonal Receptionist(Tax Season Only)
H&R Block
01.2019 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Managed multiple tasks and met time-sensitive deadlines.
- Contributed to team success by cross-training in various administrative roles, providing backup support when necessary.
Retail Associate/Fulfillment Lead
Lowes Home Improvement
10.2020 - 01.2024
- Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed inventory effectively, ensuring proper stock levels and timely replenishment of merchandise.
- Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies during shift changes.
- Assisted customers with locating specific items in the store or suggesting alternative options based on their preferences.
- Provided excellent customer service, addressing inquiries and resolving issues swiftly.
- Collaborated with team members to achieve daily sales goals and exceed performance targets.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Helped customers complete purchases, locate items, and join reward programs.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Answered questions about store policies and addressed customer concerns.
- Utilized point-of-sale system for efficient transaction processing as well as tracking customer purchase history when applicable.
- Processed returns and exchanges efficiently, adhering to company guidelines while prioritizing customer satisfaction.
- Followed orders precisely for correct items, sizes and quantities.
- Managed, motivated and monitored team of 10+ associates every shift.
Exam Proctor
Department Of NY State
01.2020 - 08.2020
- Contributed to the continuous improvement of testing procedures by offering constructive feedback based on personal observations during exams.
- Aided students in overcoming technical difficulties during computer-based exams, resolving issues promptly to minimize disruptions.
- Improved efficiency in test administration processes by regularly updating knowledge of testing policies and best practices in proctoring.
- Coordinated with school administrators to schedule examination sessions that accommodated both teacher and student schedules effectively.
- Streamlined test preparation efforts by assembling required materials prior to each examination session.
- Utilized organizational skills to maintain accurate records of examination details, including dates, times, and participating students.
- Demonstrated strong attention to detail when reviewing student submissions, ensuring all necessary information was included before grading commenced.
Retail Sales Associate
Harmon Face Values
01.2010 - 08.2020
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Developed professional relationships with customers to increase loyalty, retention and rapport.
Systems Administrator/Accounts Receivable
Lufthansa German Airlines
01.1989 - 12.1997
- Resolved escalated help desk tickets promptly, providing high-quality support to end users experiencing technical issues.
- Assisted in onboarding process of new employees by setting up workstations, provisioning accounts, and providing initial IT training as necessary.
- Delivered Tier 2 and Tier 3 support for problem identification, diagnosis and issue resolution.
- Tested software remotely and onsite for server sets to maintain operational readiness.
- Responsible for auditing of receivables and sales for Cargo Division
- Assisted in development of Cargo Accounting Division
- Heavy phone contact
Education
Bachelor of Arts - Accounting
Queens College
Flushing05.1988
Skills
- Organization skills
- Time Management
- Telephone skills
- Data Entry
- Verbal and written communication
- Customer/Client relations
- Scheduling appointments
- Data inputting
- Office Administration
- Administrative Support
- Service-oriented mindset
Languages
German
Limited Working
Timeline
Retail Associate/Fulfillment Lead
Lowes Home Improvement
10.2020 - 01.2024
Exam Proctor
Department Of NY State
01.2020 - 08.2020
Seasonal Receptionist(Tax Season Only)
H&R Block
01.2019 - Current
Retail Sales Associate
Harmon Face Values
01.2010 - 08.2020
Systems Administrator/Accounts Receivable
Lufthansa German Airlines
01.1989 - 12.1997
Bachelor of Arts - Accounting
Queens College