MARIANNE NOUJAIM
Redding,CA
Summary
Highly driven professional committed to embracing daily challenges and delivering exceptional performance. Aiming to contribute as a valuable asset within a collaborative team environment that fosters positivity and support. Passionate about continuous improvement and dedicated to achieving collective goals while cultivating strong relationships with colleagues.
Overview
11
11
years of professional experience
Work History
Customer Care Representative
Anderson Veterinary Clinic
Anderson, CA
06.2020 - 12.2025
- Duties include:
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Managing Doctor scheduling and prescriptions. Assisting clients with pet care and case management. Use of Microsoft word and Outlook. Faxing, scanning and data entry. As well as all general office duties. Supporting supervisor and team guidance when needed. Appointment scheduling and client communications to optimize clinic operations.
- Answered phone promptly and directed incoming calls to correct offices.
- Coordinated with veterinary staff to streamline workflow and improve service efficiency.
Receptionist
Haven Humane Animal Clinic
Redding, CA
07.2017 - 03.2020
- Duties include: Heavy phone and client relations, educate public on vaccines and prevention, heavy data entry and billing, as well as general office duties.
- Managed front desk operations, ensuring efficient check-in/check-out processes for guests.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Trained new staff on front desk procedures and customer service best practices.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Receptionist Administrator
Arrowview Animal Hospital
San Bernardino, CA
10.2015 - 06.2017
- Duties include:
- Heavy phone volume and client relations
- Facilitated effective communication between clients and veterinary professionals to enhance care delivery.
- Oversaw inventory management for office supplies, ensuring availability without overstocking.
- Assisted in patient intake processes, ensuring accurate data entry and timely check in process.
- Managed appointment scheduling and client communications to optimize clinic operations.
- Led a mass vaccine and high volume clinic day, while ensuring clinical safety protocol and rapid turnaround time,
Assistant
VCA Animal Hospital
Monrovia, CA
01.2015 - 10.2015
- Assisted in patient intake procedures, ensuring accurate medical history documentation.
- Administered medications and vaccinations under physician supervision, adhering to safety protocols.
- Coordinated with healthcare team to streamline patient care processes and enhance communication.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Education
HIGH SCHOOL DIPLOMA -
Upland High School
Upland, Ca01-1997
Skills
- Customer service
- Inbound customer service
- Data entry
- Problem resolution
- Relationship building
- Payment processing
- Customer relationship management
- Appointment scheduling
- Multitasking and organization
- Time management
- Empathy and patience
Timeline
Customer Care Representative
Anderson Veterinary Clinic
06.2020 - 12.2025
Receptionist
Haven Humane Animal Clinic
07.2017 - 03.2020
Receptionist Administrator
Arrowview Animal Hospital
10.2015 - 06.2017
Assistant
VCA Animal Hospital
01.2015 - 10.2015
HIGH SCHOOL DIPLOMA -
Upland High School