Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Marianne Oglesby

Normal,IL

Summary

Accomplished Office Manager with a proven track record at Illinois State University, adept in Office Management and Relationship Building. Excelled in maintaining compliance and fostering customer loyalty through effective problem resolution and team collaboration. Enhanced employee retention and company morale by cultivating positive work environments and implementing strategic organizational improvements. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams.

Overview

45
45
years of professional experience

Work History

Office Manager

Illinois State University
11.2006 - Current

Managed compliance to keep organization operating within legal and regulatory guidelines.

  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty. On average there would be 5 to 10 phone message per day.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention. There are approximately 15 employees in my area.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Office Manager

Oglesby's Photographic Arts
07.1979 - Current
  • This is a home business.
  • Handled all of the banking and financial aspects the business
  • Accompanied the photographer on photographic assignments to assist with organizing groups of people.
  • Assembled the proof books and ordering materials for customers to view.
  • The business handled approximately 100 events per year.

Education

Some College (No Degree) - English

Winona State University
Winona, MN

High School Diploma -

Minonk-Dana-Rutland High School
Minonk, IL
05.1975

Skills

  • Customer Service
  • Data Entry
  • Office Management
  • Administrative Support
  • Relationship Building
  • Clerical Support
  • Team Bonding
  • Project Management
  • Mail handling
  • Organizational Skills
  • Scheduling and calendar management
  • Customer Relations

Additional Information

I am eager to learn and strive to be teachable at all times. When taking on new challenges I ask questions in order to clarify that I understand what is being said to me. If the job/position involves working closely with others in the office, I welcome that but am also accustomed to working on my own and staying on task.


Timeline

Office Manager

Illinois State University
11.2006 - Current

Office Manager

Oglesby's Photographic Arts
07.1979 - Current

Some College (No Degree) - English

Winona State University

High School Diploma -

Minonk-Dana-Rutland High School
Marianne Oglesby