Summary
Overview
Work History
Education
Skills
Timeline
Generic

Marianne Padgett

Verbena,AL

Summary

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

7
7
years of professional experience

Work History

Invoice Manager

Intergracare Medical Supply
Shelby, AL
08.2024 - Current
  • Negotiated contracts and agreements with vendors and suppliers to reduce costs.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Enhanced customer satisfaction through the development of a customer service excellence program.
  • Oversaw marketing initiatives, increasing brand awareness and sales.
  • Managed inventory levels to meet demand without overstocking, reducing waste.
  • Negotiated contracts with vendors to secure favorable terms and pricing.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Resolved customer complaints and issues promptly, maintaining a positive brand image.
  • Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
  • Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Ensured compliance with industry regulations and company policies.
  • Updated and maintained databases with current information.
  • Completed day-to-day duties accurately and efficiently.
  • Assisted with customer requests and answered questions to improve satisfaction.

Customer Service Representative

Service Loans
Prattville, AL
01.2021 - 06.2024
  • Surpassed sales goals through implementation of successful marketing strategies.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Mentored junior team members and managed employee relationships.
  • Promoted available products and services to customers during service, account management and order calls.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Presented existing and prospective customers with valuable service or product information to aid in decision-making.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Conducted regular follow-up calls with customers after resolving their issues.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Prepared and evaluated CRM reports to identify problems and areas for improvement.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Conferred with customers by telephone or in person to provide information about products or services and take orders.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Developed strong customer relationships to encourage repeat business.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Identified opportunities for upselling additional products or services based on customer needs.
  • Used approved scripts to de-escalate angry customers during telephone interactions.
  • Developed positive relationships with customers through friendly interactions.
  • Answered customer inquiries via phone, email, and chat.
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
  • Took special orders in person and over telephone, generating additional revenue every month.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Provided accurate information about products and services to customers.
  • Contacted customers about potential service upgrades, new services and account changes.
  • Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Resolved customer complaints promptly and efficiently.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Collected deposits or payments and arranged for billing.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Identified needs of customers promptly and efficiently.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Completed day-to-day duties accurately and efficiently.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.

Assitant Manager

Acceptance Loan
Clanton , AL
03.2018 - 12.2020
  • Conducted regular performance reviews for employees to identify areas of improvement.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Delegated work to staff, setting priorities and goals.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Ensured compliance with safety regulations and company policies.
  • Analyzed sales data to identify trends and adjust strategies accordingly.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Assigned work and monitored performance of project personnel.
  • Maintained up-to-date knowledge of company products and services.
  • Communicated regularly with customers to gain insights into their needs.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Resolved conflicts between team members in an effective manner.
  • Negotiated contracts with vendors to secure favorable terms and pricing.
  • Managed customer service inquiries and complaints in a timely manner.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Identified needs of customers promptly and efficiently.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Exceeded customer satisfaction by finding creative solutions to problems.

Education

High School Diploma -

Verbena High School
Verbena Alabama
05-2003

Skills

  • Marketing
  • Business administration
  • Relationship building
  • Competitor research
  • Expectation setting
  • Operations management
  • Verbal and written communication
  • Decision-making
  • Conflict resolution
  • Partnership development
  • Clear communication
  • Documentation and reporting
  • Customer relationship management (CRM)
  • Customer service
  • Time management
  • Goal setting
  • Performance evaluations

Timeline

Invoice Manager

Intergracare Medical Supply
08.2024 - Current

Customer Service Representative

Service Loans
01.2021 - 06.2024

Assitant Manager

Acceptance Loan
03.2018 - 12.2020

High School Diploma -

Verbena High School

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Marianne Padgett