Marianne Rodrigues
Havre,MT
Summary
Adept at customer service and computer proficiency, I enhanced guest satisfaction and streamlined data entry processes across roles, notably at ZWicker and Associates. Leveraging problem-solving abilities and Microsoft Excel demonstrate adaptability and a commitment to excellence in diverse environments also good judgment, an ability to communicate clearly and persuasively, self-confidence, analytical skills, leadership qualities, and flexibility.
Overview
27
27
years of professional experience
Work History
Mobile Detailer
Self-employeed
04.2013 - 12.2024
- Developed expertise in a variety of detailing techniques, including paint correction, ceramic coating application, and interior deep cleaning.
- Demonstrated adaptability when facing unique challenges or complex requests, leading to successful project completion.
- Established trust and rapport with clients through clear communication and dedication to understanding their specific needs.
- Enhanced customer satisfaction by providing thorough and meticulous detailing services for various vehicle types.
- Washed cars and trucks daily for auto dealership.
- Used cleaning, protective, and restorative agents to maintain and enhance appearance of vehicles.
- Cleaned engine and engine compartment with steam cleaning equipment and various cleaning agents to remove grease and grime.
Delivery Driver
United Parcel Service, UPS
11.2021 - 01.2023
- Delivered packages to customer doorsteps and business offices.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Managed customer inquiries and complaints in polite and professional manner.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
Supervisor
Concord Bowl
09.2019 - 04.2021
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Managed budgets effectively, ensuring optimal allocation of resources and adherence to financial guidelines.
Legal Assistant
ZWicker and Associates
08.2008 - 04.2013
- Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
- Improved communication between attorneys and department heads by providing status updates, and relaying critical information promptly.
- Facilitated timely resolution of legal matters by preparing and organizing essential documents.
- Reduced errors in court filings by meticulously proofreading documents for accuracy before submission.
- Conducted comprehensive legal research using various resources such as online databases, law libraries, or government agencies to support case strategies effectively.
- Monitored changes in relevant laws to stay abreast of procedures and provide legal updates to clients.
- Collaborated with attorneys to develop strategies for each case.
- Developed polished motions and briefs to support litigation processes and court proceedings.
Front Office Assistant
Best Western Hotel
02.2006 - 08.2008
- Handled financial transactions accurately by processing payments, issuing receipts, and maintaining detailed records of all transactions.
- Enhanced guest satisfaction by providing efficient check-in and check-out processes.
- Processed payments and informed individuals of further financial responsibility to facilitate timely payments.
- Provided training support for new hires, contributing to their successful integration into the team environment.
- Made accurate cash deposits successfully under tight deadlines ensuring proper handling and processing of company funds.
- Assisted with event coordination, ensuring successful execution of internal and external events.
- Trained and supervised employees on office policies and procedures.
- Volunteered to help with special projects of varying degrees of complexity.
Front Desk Agent
Courtyard by Marriott
02.2006 - 08.2008
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Demonstrated adaptability during unexpected challenges such as system outages or emergency situations while maintaining composure under pressure.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
Ticket Agent
United Airlines
10.2000 - 09.2001
- Used computerized ticketing systems to process ticket orders accurately and securely.
- Processed order transactions and provided customers with detailed itineraries, tickets, and receipts.
- Researched and resolved customer ticketing issues to promote satisfaction.
- Resolved customer complaints promptly, maintaining a professional demeanor and positive company image.
- Processed cash and credit card transactions securely and promptly for customer payments.
PBX Operator
Lucky Chances Casino
06.1998 - 10.2000
- Maintained a high level of professionalism while assisting callers in various situations, including emergencies and complaints.
- Trained and mentored new PBX operations employees.
- Enhanced communication between departments by promptly transferring calls and providing accurate information.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Assisted colleagues with achieving task requirements, aiding team productivity and performance.
Education
Business Administration/ Management - Business Administration
Skyline College
San Bruno, CALicensed Massage Therapist/ Nutritionist -
National Holistic Institute (NHI)
Emeryville, CASkills
- Customer Service
- Problem-solving abilities
- Data Entry
- Computer Proficiency
- Money handling abilities
- Microsoft Excel
- Scheduling
- Follow-up skills
- Paperwork Processing
Timeline
Delivery Driver
United Parcel Service, UPS
11.2021 - 01.2023
Supervisor
Concord Bowl
09.2019 - 04.2021
Mobile Detailer
Self-employeed
04.2013 - 12.2024
Legal Assistant
ZWicker and Associates
08.2008 - 04.2013
Front Office Assistant
Best Western Hotel
02.2006 - 08.2008
Front Desk Agent
Courtyard by Marriott
02.2006 - 08.2008
Ticket Agent
United Airlines
10.2000 - 09.2001
PBX Operator
Lucky Chances Casino
06.1998 - 10.2000
Business Administration/ Management - Business Administration
Skyline College
Licensed Massage Therapist/ Nutritionist -
National Holistic Institute (NHI)