Marianne Rojas
Davenport,FL
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Amazon industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
WELLCARE COSTUMER SERVICE
08.2022 - 04.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Stow and Problem Solver
Amazon.in
04.2020 - 08.2022
- Managed timely and effective replacement of damaged or missing products.
- Responded proactively and positively to rapid change.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
Sales Associate
Point Of View
01.2018 - 03.2020
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
Manager
Nys Collection Eyewear
02.2017 - 08.2018
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
Education
High School Diploma -
San Ignacio De Loyola
Caracas , Venezuela07.2015
Skills
- Call Documentation
- Order and Refund Processing
- Data Entry and Maintenance
- Customer Retention Strategies
- Understanding Customer Needs
- Efficient and Detail-Oriented
- Upselling Products and Services
- Responding to Difficult Customers
- Customer Data Confidentiality
- Calm and Professional Under Pressure
- Upbeat and Positive Personality
- Customer Account Management
- Customer Experience
Languages
English
Full Professional
Spanish
Native or Bilingual
Portuguese
Elementary
Timeline
Customer Service Representative
WELLCARE COSTUMER SERVICE
08.2022 - 04.2024
Stow and Problem Solver
Amazon.in
04.2020 - 08.2022
Sales Associate
Point Of View
01.2018 - 03.2020
Manager
Nys Collection Eyewear
02.2017 - 08.2018
High School Diploma -
San Ignacio De Loyola