Reliable employee seeking Adult Services Librarian position. Offering excellent communication and good judgment.
Overview
31
31
years of professional experience
Work History
Counselor
ACE Psychological Services
Heath, Ohio
05.2021 - Current
Counseled individuals, groups and families to bring awareness of problems, deal with crisis situations and develop action plans.
Guided clients in development of skills and cognitive behavioral therapy techniques.
Tracked progress according to goals for interventions.
Documented patient information through analyzing data, interview notes and test results, and identified and diagnosed nature of clients' problems.
Gathered information about clients using observational techniques and interviews, case histories and other assessment methodologies.
Guest Advocate
Target
Heath, Ohio
08.2018 - 05.2021
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Investigated and resolved customer inquiries and complaints quickly.
Recommended products to customers, thoroughly explaining details.
Responded proactively and positively to rapid change.
Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
Operated POS system to itemize and complete customer purchases.
Worship Leader
Assemblies Of God
, California/Oregon
03.1989 - 07.2016
Coordinated music and special vocals for worship services.
Performed as versatile vocalist and instrumentalist to support inspirational worship services.
Set up PowerPoint presentations with lyrics for congregation.
Led and inspired worship team members and guided team in following church processes, guidelines and mission.
Led programs such as worship, study, fellowship and service opportunities.
Oversaw administration and management of all areas of ministry.
Education
Master of Arts - Clinical Mental Health Counseling
Liberty University
Lynchburg, VA
01.2021
Bachelor of Arts - Music Education
Bethany University
Scotts Valley, CA
05.1988
Skills
Telephone Etiquette
Sorting and Processing
Reading and Teaching
Cash Register Operations
Filing, Shelving and Storing Materials
Customer or Student Assistance
Processes and Procedures
Special Event Projects
Active Listening
Adaptable and Flexible
Timeline
Counselor
ACE Psychological Services
05.2021 - Current
Guest Advocate
Target
08.2018 - 05.2021
Worship Leader
Assemblies Of God
03.1989 - 07.2016
Master of Arts - Clinical Mental Health Counseling