Summary
Overview
Work History
Skills
Timeline
Generic

Marianne Uffelman

Springfield,MO

Summary

Dedicated worker, adept in customer sevice. Leveraged compassion, empathy, and HIPAA compliance to enhance customer satisfaction and safety. Excelled in multitasking and organization, significantly improving patient response times and support.

Overview

2025
2025
years of professional experience

Work History

Processing Technician

Department Of Revenue & Taxation

Answered incoming calls from DMVs, assisted in helping process Lincenses. Data entry.

CNA

Select Specialty Hospital
07.2024 - 02.2025
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Oversaw and maintained patients' rooms, group living areas, and nurse stations.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Ensured prompt response to call lights, addressing patient needs in a timely manner.
  • Assisted in emergency situations under the direction of nursing supervisors or physicians, providing crucial support during life-saving interventions.
  • Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
  • Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
  • Reduced patient stress levels through effective communication and active listening skills.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
  • Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
  • Responded to patient requests for supplies and personal comfort items such as extra blankets.
  • Documented patient information and care activities in electronic health record.
  • Helped patients with self-feeding and assisted feeding, based on individual needs.
  • Provided emotional support for patients during challenging times, fostering a positive healing environment.

Point of Sale Associate

7 Eleven Gas Station
12.2022 - 11.2023
  • Restocked and organized merchandise in front lanes.
  • Managed cash registers efficiently, balancing drawers at the end of each shift with accuracy and diligence.
  • Answered questions about store policies and addressed customer concerns.
  • Increased customer satisfaction by providing efficient and accurate Point of Sale transactions.
  • Contributed to overall store performance through effective teamwork and collaboration with colleagues.
  • Maintained a clean and organized workspace, ensuring a positive shopping experience for customers.
  • Supported loss prevention efforts by adhering to store policies and procedures in handling merchandise and transactions.
  • Developed strong relationships with regular customers by remembering names, preferences, or previous purchases.
  • Continuously updated knowledge about company''s policies, promotions and products, ensuring the ability to offer accurate information to customers.
  • Processed various forms of payment securely, safeguarding against fraud or theft.
  • Assisted in inventory management, accurately tracking stock levels and reporting discrepancies to supervisors.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Provided exceptional customer service by answering inquiries, locating products, and offering assistance as needed.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Operated cash register to record transactions accurately and efficiently.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Improved customer satisfaction by providing efficient and accurate cashiering services.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Helped customers complete purchases, locate items, and join reward programs.

CNA

Hermann Area District Hospital
05.2003 - 09.2019
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
  • Responded to patient requests for supplies and personal comfort items such as extra blankets.
  • Supported needs of [Number]+ residents under long-term care.
  • Administered prescribed medications under the supervision of a registered nurse, ensuring adherence to safety protocols.
  • Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
  • Helped patients with self-feeding and assisted feeding, based on individual needs.
  • Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
  • Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.

Skills

  • Time management
  • Patient care
  • Vital signs monitoring
  • Compassion and empathy
  • Attention to detail
  • HIPAA compliance
  • Feeding assistance
  • Basic life support
  • Dressing assistance
  • Maintaining confidentiality
  • End-of-life care
  • Compassionate communication
  • Patient transfers
  • Emotional support
  • Clinical documentation
  • Multitasking and organization
  • Active listening
  • Flexibility and adaptability
  • Lifting and transferring
  • Toileting assistance
  • Patient hygiene assistance
  • Recording vital signs
  • Bedside manner
  • Compassionate
  • Patient-focused care

Timeline

CNA

Select Specialty Hospital
07.2024 - 02.2025

Point of Sale Associate

7 Eleven Gas Station
12.2022 - 11.2023

CNA

Hermann Area District Hospital
05.2003 - 09.2019

Processing Technician

Department Of Revenue & Taxation
Marianne Uffelman