Marianne Zimardo
Boerne,TX
Summary
Customer-oriented General Manager with 10 years of experience focused on increasing production and minimizing downtime. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Server/Certified Server Trainer
Tapatio Springs Hill Country Resort & Spa
03.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
General Manager
La Vida Cantina
10.2020 - 08.2023
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Ensured compliance with local health department regulations regarding food safety standards.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
General Manager
Claim Jumper Restaurant
06.2016 - 07.2020
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Ensured compliance with local health department regulations regarding food safety standards.
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
- Performed routine audits of internal controls in order to maintain accuracy of financial records.
- Recruited, interviewed and hired qualified staff for open positions.
- Created schedules and monitored payroll to remain within budget.
- Administered employee discipline through verbal and written warnings.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Led employee evaluations with constructive feedback to boost performance.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
Education
High School Diploma -
Ocean View High School
Huntington Beach, CASkills
- Leadership and Team Building
- Training and Development
- Staff Supervision
- Service Quality Improvement
- Customer Relationship Management
- Schedule Management
- Deadline-Oriented
- Labor Cost Controls
- Strong work ethic
- Exceptional customer service
Certification
- ServSafe Food Handler's Certification
- TABC Certification
Timeline
Server/Certified Server Trainer
Tapatio Springs Hill Country Resort & Spa
03.2024 - Current
General Manager
La Vida Cantina
10.2020 - 08.2023
General Manager
Claim Jumper Restaurant
06.2016 - 07.2020
High School Diploma -
Ocean View High School
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