Marianne Bautista
Arleta,CA
Summary
A Flexible Front Office Supervisor bringing Two years of experience in managing front office operations and personnel. Highly organized with proficiency in ONQ and PEP System. A warm and Friendly Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. An Ambitious Certified Nursing Assistant possessing extensive experience with patient care in medical settings and experience with Epic and Cerner System.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Guest Services Agent
Hilton Woodland Hills Hotel
02.2023 - Current
- Greeted guests upon arrival and offered assistance.
- Assisted guests with check-ins, account inquiries and any additional services needed.
- Maintained consistent positive customer feedback.
- Responded to incoming guests, telephone calls and email inquiries with efficiency and professionalism.
Front Desk Agent
Hampton Inn Suites
09.2022 - 03.2023
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Collected room deposits, fees, and payments.
- Answered customer telephone calls promptly and appropriately handled needs.
Clinical Partner
Cedars-Sinai Medical Center
02.2022 - 07.2022
- Documented vital signs and health history for patients in clinic and hospital environments.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Performed medical records management, including filing, organizing and scanning documents.
Patient Care Associate- Oncology Department
Huntington Hospital
05.2021 - 07.2021
- Maintained clean, safe, and well-organized patient environment.
- Assisted with patient transfers and ambulation.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
Certified Nursing Assistant
Los Angeles Downtown Medical Center
11.2020 - 04.2021
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
Certified Nursing Assistant
Windsor Manor
04.2020 - 11.2020
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
Front Office Supervisor
Embassy Suites By Hilton Glendale
08.2019 - 04.2020
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Reviewed client and staff feedback and made appropriate business adjustments to meet needs and address concerns.
- Monitored customer service trends and provided insights to management team for further improvement.
- Dispersed petty cash to employees and collected and managed receipts.
- Established and updated work schedules to account for changing staff levels and expected workload
Manager on Duty
Hilton Pasadena
06.2018 - 08.2019
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
Front Desk Agent
Hilton Pasadena
04.2017 - 06.2018
- Answered customer telephone calls promptly and appropriately handled needs.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
PBX Operator
Hilton Pasadena
09.2015 - 04.2017
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Trained and mentored new PBX operations employees.
- Operated switchboard and routed incoming calls to appropriate departments.
Food Service Worker
Silverlake Medical Center
06.2014 - 09.2015
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Developed and maintained positive relationships with customers to enhance service.
Cashier
Marie Callender's
04.2014 - 06.2014
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
Education
Bachelor of Science - Bachelors in Science and Information Technology - Undergraduate
STI College
Binan, Laguna, PhilippinesHigh School Diploma -
LA Consolacion College
Binan, Laguna, Philippines2011
Skills
- Excellent customer service
- Computer efficiency ( MS Word, MS Powerpoint, MS Excel)
- Experienced in ONQ and PEP System for Hospitality
- Experienced in Epic and Cerner System for charting
- Cash register/Credit card payment processing
- Reservations experience
- Multi-tasking ability
- Friendly demeanor
Certification
- Certified Nursing Assistant
- Certifications in CPR and AED
- First Aid Certification
References
Available upon request.
Timeline
Guest Services Agent
Hilton Woodland Hills Hotel
02.2023 - Current
Front Desk Agent
Hampton Inn Suites
09.2022 - 03.2023
Clinical Partner
Cedars-Sinai Medical Center
02.2022 - 07.2022
Patient Care Associate- Oncology Department
Huntington Hospital
05.2021 - 07.2021
Certified Nursing Assistant
Los Angeles Downtown Medical Center
11.2020 - 04.2021
Certified Nursing Assistant
Windsor Manor
04.2020 - 11.2020
Front Office Supervisor
Embassy Suites By Hilton Glendale
08.2019 - 04.2020
Manager on Duty
Hilton Pasadena
06.2018 - 08.2019
Front Desk Agent
Hilton Pasadena
04.2017 - 06.2018
PBX Operator
Hilton Pasadena
09.2015 - 04.2017
Food Service Worker
Silverlake Medical Center
06.2014 - 09.2015
Cashier
Marie Callender's
04.2014 - 06.2014
Bachelor of Science - Bachelors in Science and Information Technology - Undergraduate
STI College
High School Diploma -
LA Consolacion College
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