Mariann Lara
Santa Rosa
Summary
Organized and motivated employee applying time management and organizational skills in diverse environments. Seeking entry-level opportunities to enhance skills while supporting company growth. Dedicated to providing every customer with a positive and memorable experience. Hardworking employee skilled in multitasking and time management. Adaptable team member eager to take on new challenges. Strong work ethic and exceptional interpersonal skills. Capable of working effectively without supervision and quickly mastering new skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Guard 1-Team Lead
Deployed Services
09.2022 - Current
- Maintained proper paperwork to provide accurate incident records.
- Detected emergency situations through keen listening and close observation to respond appropriately to alarms.
- Confronted unapproved individuals for questioning to determine course of action.
- Reported any violations of policy and law to management immediately.
- Conducted training sessions for new guards on company policies and procedures.
- Conferred with other supervisors to coordinate operations and activities within or between departments.
- Delegated daily tasks to team members to optimize group productivity.
- Developed strategies to increase team productivity and improve customer service levels.
Cleaning Crew Member
DLP Services
02.2022 - 09.2022
- Performed minor maintenance tasks such as changing light bulbs or unclogging drains.
- Kept bathrooms in clean, functional condition by scrubbing stalls, sanitizing sinks, and tidying storage shelves.
- Cleaned building floors by sweeping, mopping or vacuuming.
- Addressed minor maintenance issues, reporting more serious conditions to supervisors for attention from maintenance technicians.
- Responded to emergency cleaning requests to meet client expectations.
Receptionist
Valley Baptist Medical Center
11.2021 - 09.2022
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
- Investigated and analyzed client complaints to identify and resolve issues.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
Crew Trainer
Walmart
07.2018 - 09.2021
- Provided ongoing coaching and mentoring to crew members to increase productivity levels.
- Worked collaboratively across departments and with various stakeholders to deliver comprehensive, effective training sessions.
- Provided constructive feedback and one-on-one coaching to employees.
- Developed and implemented strategies to enhance team performance, improve processes and boost results.
- Suggested and offered specific training programs to help workers maintain or improve job skills.
- Encouraged open communication between trainees and management throughout the learning process.
- Collaborated with other trainers to develop effective methods for teaching new concepts.
Supervisor
Mcdonalds, PDI FOODS
07.2015 - 07.2018
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Oversaw quality control to identify inconsistencies and malfunctions.
- Analyzed key performance indicators to identify effective strategies.
- Directed and supervised team of 15 employees in daily operations.
- Evaluated employee performance through periodic reviews and documented results accordingly.
- Created plans to propose solutions to problems related to efficiency, costs or profits.
- Worked closely with human resources to support employee management and organizational planning.
Education
High School Diploma -
Marion High School
Marion, AR05-2018
Skills
- De-Escalation Techniques
- Emergency Response
- Theft Prevention
- Reporting Skills
- Document Preparation
- Verbal and Written Communication
- Customer Service
- Incident Reporting
- Reliability
- Federal and State Regulation Compliance
- Security Procedures Knowledge
- Reliable and Responsible
- Team Training
- Attentive and Observant
- Data Entry
- Detailed Activity Logs
- Coaching and Mentoring
- Team Leadership
- CPR Certified
- Team Player
- Adaptable and Flexible
- Honest and Dependable
- First Aid Certified
Certification
- Level 2 Security License
- CPR/First Aid Certification
- Full BI
- Care Giver Training
Languages
Spanish
Limited
Affiliations
- Traveled to other facilities to assist with start up of El Paso Site with Deployed Services.
Accomplishments
- Promoted to Team Lead in Deployed Services.
- Promoted to Crew Trainer with Mcdonald.
Timeline
Guard 1-Team Lead
Deployed Services
09.2022 - Current
Cleaning Crew Member
DLP Services
02.2022 - 09.2022
Receptionist
Valley Baptist Medical Center
11.2021 - 09.2022
Crew Trainer
Walmart
07.2018 - 09.2021
Supervisor
Mcdonalds, PDI FOODS
07.2015 - 07.2018
High School Diploma -
Marion High School